Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Mary Ita Heffernan from Health Service Executive to give some advice for people considering this job:

Mary Ita Heffernan

Social Worker

Health Service Executive

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Mary Ita Heffernan

Whilst in secondary school, I changed my mind many a time regarding the career path I wanted to pursue! I always knew that I wanted to work with people but was unsure about the profession which would most suit my interests and skills in this regard.

While in school, I definitely found that being unsure about the type or area of work you want to pursue is a very difficult and confusing position to be in, especially given the array of career choices now available and the pressure one feels in trying to make one’s mind up.

To this end, I would strongly advise anybody in this position to research courses and job descriptions well in order to make the most informed decision possible at that time in your life. 

I recommend one tries to gain as much work experience as possible as it will provide you with valuable insight into your skills, ability, likes/dislikes for certain areas of employment!!!!

Also I would research the courses and job areas as much as possible so that you can make an informed decision regarding your choices. If you can't gain enough information in school, contact the college directly or arrange to talk to somebody who facilitates the course. In particular, it would be really valuable to talk to somebody in the profession to gain a realistic and practical insight into the job.


Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
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Telecommunications Field Technician
In Summary header image

Telecommunications Field Technician

A Telecommunications Field Technician handles the maintenance and repair of the eir network. This involves a high level of customer service, hands on technical repairs, and travel around Ireland to attend to customer needs.

This is one of 25 proposed apprenticeship programmes due to be launched in 2016 / 17. If successful, formal details of the proposed programmes will be signed off by the Apprenticeship Council at the end of May 2016 with training to be available from September 2016 or January 2017.
Video: eir Telecommunications Technician Apprenticeship
This is an NFQ Level 6 apprenticeship. It is anticipated that 80 places will be available each year.
Note: This apprenticeship programme is not yet validated. Additional information is constantly being added here, as it becomes available. Outline information is correct at August 2016.

Training header image

The eir Telecommunications Field Technician apprenticeship is a two-year programme involving informal classroom learning, e-learning, 1-to-1 coaching and on-the-job training, as well as travel all over Ireland.

Personal Qualities header image

eir are looking for applicants who are eager to learn, who have good problem-solving skills, enjoy working outdoors, who are passionate about technology and customer service.

  • Flexibility - you will need to be fully flexible as you may be based anywhere in the country
  • Enthusiastic and committed
  • Eager and willing to learn new skills
  • Strong communication skills
  • Passionate about technology
  • Strong problem solving skills
  • Team player

Work Activities header image

  • Develop practical skills at the cutting edge of technological innovation in Ireland
  • Gain first-hand experience in the maintenance and repair of equipment
  • Provide high level service to customers
  • On the job learning
  • 1-to-1 coaching
  • Formal classroom training
  • Practical experience in the field under supervision and guidance of experienced professionals
  • Supports your move from school into the full time workplace
  • Know how and hands on experience to jumpstart your career. 

Pay & Fees header image

Information to follow...

Entry Requirements header image

Applicants for the eir Telecommunications Field Technician apprenticeship must have the following:

  • Leaving Certificate - must have passed a minimum of 6 subjects (must include a pass in maths)
  • Full driving license

Getting an Apprenticeship header image

This will be an annual program, with the recruitment process beginning in the spring, and candidates coming on board later in the year. 

The eir Telecommunication Field Technician Apprenticeship opens again for applications 1st January 2017.

Candidates canregister their interest now and apply here.

Career Opportunities header image

eir are offering apprentices the chance to develop practical skills in a market leading company that is at the cutting edge of technological innovation in Ireland.

Apprentices will gain first-hand experience in the maintenance and repair of equipment in the eir network to provide the highest levels of service to eir customers.

eir consider apprentices to be the future of our company. Our structured two year programme will provide on the job learning, 1-to-1 coaching and formal classroom training.

Successful candidates will receive a Level 6 QQI Telecommunications Access Networks Technology Major Award on completion of the programme and benefit from practical experience in the field, under the supervision and guidance of some of the most experienced professionals in the country.

The eir apprentice programme will support your move from school into the full time workplace, providing you with the know how and hands on experience to jumpstart your career. 

The top candidates from the apprenticeship programme will receive a permanent job offer with eir.

Occupation Profile header image

Information to follow...

Progression Routes header image

Information to follow...