Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Keith Hayes from Health Service Executive to give some advice for people considering this job:

Keith Hayes

Ambulance / Paramedic

Health Service Executive

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Keith Hayes
At a minimum get your Leaving Cert, that’s required anyway. But don’t sell yourself short aim for a third level college qualification, something like a science degree. It may not have obvious benefits now but the career is changing direction so fast it could stand to you big time.

Take your time in applying I joined the service when I was 25 yrs old and looking back I think around that age is the right time. When you consider some of the calls we attend and things we may need to deal with, joining at 17 or 18 after the Leaving Cert with little or no life experiences may turn you off because it is very demanding physically, mentally and emotionally.
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The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with clever technology. They will often follow the latest developments in their chosen field, and prefer mentally stimulating environments.
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So you want to be a Call Centre Agent?

This week's career memes pay cheeky tribute to call centre agents, those individuals who handle incoming or outgoing calls for a business, usually in a customer service capacity.

Call centre agents respond to customer queries and requests and strive to resolve their problems as efficiently as possible, all while adhering to company policy.

Call centre agents require excellent interpersonal skills to understand customers' inquiries or complaints and to effectively deal with customers who may be upset. The agents also require good knowledge of their company's telephone and computer systems in order to handle calls.

Call centre agents may not only deal with customers on the phone, but also via email, internet and instant messaging, and thus may work in telephone call centres or multimedia contact centres.

An agent's work schedule can vary, ie, they may work different shifts, so it helps if they are flexible with their time.

In Ireland, a call centre agent/customer service agent can expect to earn an average salary of €18,662-€26,971, according to PayScale.com.

To view Call Centre Manager role: click here


Article by: siliconrepublic.com