Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Tracey Roche from Analog Devices to give some advice for people considering this job:

Tracey Roche

Design Engineer

Analog Devices

Read more

Tracey Roche

3 main things:

1. Be organised.

2. Try to keep a positive attitude.

3. Persevere. Working in a Design Evaluation role or indeed any electronic engineering role, requires problem-solving skills and half the battle with this is having a positive attitude. If you have a negative/pessimistic attitude, the battle to find a solution is lost before you even start. In debugging an issue, start with the basics and work from there. Like peeling an onion, gradually peel off the outter layers to reveal the inner core of the onion...as you work, you get more clues and develop a better understanding of the product/issue you are working on.

Close

Enterprising?
Enterprising
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and like commerce, trade and making deals. Some are drawn to sales and marketing occupations. Many will eventually end up owning their own business, or managing a section in larger organisations. They tend to be very goal-oriented, and work best when focused on a target. Some have an entrepreneurial inclination.
Career Interviews
Sector Profiles
School Subjects (LC)
College Courses
Close
Study Skills
Other
Work Experience (School)
CV & Interview Preparation

Featured Article

logo imagelogo image

Return to List



So you want to be a Call Centre Agent?

This week's career memes pay cheeky tribute to call centre agents, those individuals who handle incoming or outgoing calls for a business, usually in a customer service capacity.

Call centre agents respond to customer queries and requests and strive to resolve their problems as efficiently as possible, all while adhering to company policy.

Call centre agents require excellent interpersonal skills to understand customers' inquiries or complaints and to effectively deal with customers who may be upset. The agents also require good knowledge of their company's telephone and computer systems in order to handle calls.

Call centre agents may not only deal with customers on the phone, but also via email, internet and instant messaging, and thus may work in telephone call centres or multimedia contact centres.

An agent's work schedule can vary, ie, they may work different shifts, so it helps if they are flexible with their time.

In Ireland, a call centre agent/customer service agent can expect to earn an average salary of €18,662-€26,971, according to PayScale.com.

To view Call Centre Manager role: click here


Article by: siliconrepublic.com