Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Anne Nutley from Bank of Ireland to give some advice for people considering this job:

 

Anne Nutley

Contact Centre Agent

Bank of Ireland

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  Anne Nutley

Anyone considering this job would need to be patient, warm, a good listener and customer focused. However in the long run what you need most of all is common sense.

 

If you are considering returning to the work force don't sell yourself short. Remember all the life experience you have acquired rearing a family and running a household.

 

Believe in yourself and go for it!

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Creative?
Creative 
Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be drawn towards the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.
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  Hint: ESB
My job in ESBI involves working in an exciting and dynamic industry with a lot of technical challenges, particularly in relation to climate change. I have been involved in a number of new and emerging technology projects on clean coal power plants, carbon capture technology and biofuels.

One of the best things about my current job is the people I work with, there are a lot of other young people working in my department and there are also plenty of experienced people who are very approachable and always on hand to give some advice and guidance.

The other great thing about my job is that I get an opportunity to travel with my job and have been to South Africa, Germany, Norway, France, Sweden and Pakistan in the last year.

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