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Breda Wright

Customer Care Manager

McDonald's

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  Breda Wright
It is a great place to work, there are so many opportunities to go further in the business.
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Occupation Details

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Post Office - Customer Service Agent

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€21k > 36
Postmaster
Salary Range
(thousands per year)*
€21 - 36
Related Information:
Data Source(s):
Payscale.com

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
-4%
Occupational Category

Elementary Administration Occupations

Also included in this category:

Postal workers, mail sorters, messengers and couriers; general assistants, office workers and other elementary administration occupations not elsewhere classified

Number Employed:

9,300

Part time workers: 12%
Aged over 55: 27%
Male / Female: 87 / 14%
Non-Nationals: 3%
With Third Level: 15%
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At a Glance... header image

Provide a wide range of postal services to customers, plus other services such as bill payment, banking services and passport applications.


Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

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Go..Post Office Manager - from: icould [UK] Video

Go..Search YouTube for Post Office - Customer Service Agent videos

The Work header image

As well as the traditional post office services such as selling stamps and mailing letters and parcels, post office clerks and customer service assistants now process a range of services including bill payments, passport applications and banking services.  
 
Post office counter clerks use a computer system to deal with accounts and sales, keep records of all transactions, and provide receipts. They also offer advice to customers about the services they provide.  
 
Some counter clerks do general administrative work behind the scenes in their regional office. This may involve keeping accounts, writing letters to customers and clients, personnel work, maintaining staff records and the control of stock.  
 
Experienced counter clerks may have the opportunity to work on the post office counters helpline. Operators answer enquiries from both customers and sub postmasters/mistresses relating to the products and services offered.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Keep money drawers in order, and record and balance daily transactions.

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Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.

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Obtain signatures from recipients of registered or special delivery mail.

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Register, certify, and insure letters and parcels.

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Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.

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Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.

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Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

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Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.

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Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

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Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.

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Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Monitor Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Service Orientation: Actively looking for ways to help people.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Speaking: Talking to others to convey information effectively.

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Writing: Communicating effectively in writing as appropriate for the needs of the audience.

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Mathematics: Using mathematics to solve problems.

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Persuasion: Persuading others to change their minds or behavior.

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Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

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Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Personal Qualitiesheader image

As a counter clerk, you will need to be numerate and able to handle cash confidently. You should be able to pay attention to detail and keep your concentration while handling money and important documents. Accuracy is an essential skill in this type of work.  
 
Communicating with customers is an important part of the job, and you should be polite and helpful. You should also be able to adjust your approach to the different needs of customers. You must be capable of working under minimum supervision and as a member of a team of counter clerks.  
 
An Post has the following requirements for qualities and skills in its employees:

  • A good level of spoken and written English
  • Good customer service and interpersonal skills
  • Good team working skills
  • Basic PC skills
  • Eligibility to work in Ireland


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Post Office Customer Service Assistant - from: N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

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Organisation: An Post
Address: Post Offices Division, G.P.O., Dublin 1
Tel: (01) 705 7000
Email: Click here
Url Click here

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Banking, Insurance & Financial Services
Clerical & Administration
Sales, Retail & Purchasing
Transport & Logistics

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