Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Lisa Berry from McDonald's to give some advice for people considering this job:

 

Lisa Berry

Restaurant Manager

McDonald's

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  Lisa Berry

My advice would be it is definitely a job where if you work hard and maintain your ambition you can have a satisfying career.

I think the biggest misconception is that McDonald's is only a job and stop gap to something else.

You will need patience, drive and commitment and be able to adapt to change. The skills you will learn with this job will be lifelong skills.

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Realist?
Realist 
Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
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Occupation Details

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Salesperson

Job Zone

Education
Some of these occupations may require a Leaving Certificate or similar.

Related Experience
Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

Job Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Job Zone Examples
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter clerks, construction laborers, and waiters or waitresses.

€18k > 55
Salesperson
Salary Range
(thousands per year)*
€18 - 55
Related Information:
Data Source(s):
payscale.com

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Shortage Indicator

Business sales executives specialising in International Sales Roles or ITB2B sales roles and with fluency in the official language, apart from English, of a state which is not a Member State of the EEA

-1%
Occupational Category

Business Sales Executives

Also included in this category:

Sales agents; sales consultants; sales executives; technical representatives

Number Employed:

21,800

Part time workers: 11%
Aged over 55: 15%
Male / Female: 74 / 26%
Non-Nationals: 13%
With Third Level: 46%
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At a Glance... header image

Salespeople sell goods and services to individuals and to businesses.


Videos & Interviews header image

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The Work header image

A salesperson is anyone who is employed to sell goods or services to people or to business. Sales people work in shops and in offices as well as travelling around to meet people in their homes or at their businesses.  
 
Salespeople working in shops are usually known as shop or retail assistants. They help customers choose products to buy. They also keep shelves and display areas stocked and take money from customers.  
 
Salespeople working in offices usually sell to customers by using the telephone. They sell all kinds of things, from advertising space in newspapers to double-glazing. They may have to find new customers by 'cold-calling'. That is, 'phoning people who haven't used the company's services before and telling them about the services.  
 
Travelling salespeople - people who travel around in cars or on foot - may make appointments to see people or may just turn up in the hope of seeing someone. They sell to customers at home and also to industry.  
 
Whatever type of selling is involved, sales people usually specialise in one product/service or type of product/service. They develop an extensive knowledge of this.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Greet customers and ascertain what each customer wants or needs.

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Describe merchandise and explain use, operation, and care of merchandise to customers.

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Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

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Compute sales prices, total purchases and receive and process cash or credit payment.

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Answer questions regarding the store and its merchandise.

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Prepare sales slips or sales contracts.

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Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

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Maintain records related to sales.

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Demonstrate use or operation of merchandise.

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Place special orders or call other stores to find desired items.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

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Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Persuasion: Persuading others to change their minds or behavior.

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Service Orientation: Actively looking for ways to help people.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Negotiation: Bringing others together and trying to reconcile differences.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Speaking: Talking to others to convey information effectively.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

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Coordination: Adjusting actions in relation to others' actions.

Personal Qualitiesheader image

For any sales role you need to be confident, enthusiastic, friendly and outgoing. Numeric skills are useful and it is important to be clear speaking. You must be able to get on with people. Therefore strong communication and interpersonal skills are necessary.  
 
If you are selling by telephone or by meeting people in their own homes or offices you will need to be patient and resilient. You may talk to customers many times (sometimes over weeks, months and even years) and they may still not buy what you are selling.  
 
You should also be well organised and capable of dealing with paperwork.


Related Occupationsheader image

Contactsheader image

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Organisation: Marketing Institute of Ireland (MII)
Address: Marketing House, South County Business Park, Leopardstown, Dublin 18
Tel: (01) 295 2355
Email: Click here
Url Click here

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Organisation: The Sales Institute of Ireland
Address: 68 Merrion Square, Dublin 2
Tel: (01) 662 6904
Email: Click here
Url Click here

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Organisation: National Employment Rights Authority
Address: Information Services, Government Buildings, O'Brien Road, Carlow
Tel: (059) 917 8990 Locall: 1890 80 80 90
Email: Click here
Url Click here

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing

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