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Occupation Details

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Computer Systems Technician

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skills, knowledge, or experience is required for these occupations. For example, several years of full or part-time employment in the area may suffice.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship or training program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€19k > 39
Computer / Network Support Technician
Salary Range
(thousands per year)*
€19 - 39
Related Information:
Data Source(s):
Payscale.com

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Installs, maintains and repairs computer systems and computer hardware.


Videos & Interviews header image

1Total Records:1


Lynda O'Leary
Systems Engineer
Lydia O'Leary is a computer systems engineer. Her job involves providing infrastructure support, configuration management and troubleshooting.
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Follow the links below to watch videos related to this occupation:

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Go..Desktop Services - from: iCould [UK] Video


The Work header image

When new computers arrive from suppliers, computer service technicians check that they are as ordered, then connect and test them to make sure that they are working properly. They install any specialist software which the user may need (such as computer-aided design or email programs). They may also install the equipment at the user's workstation, and perhaps provide basic instruction on how to use it.  
 
Technicians also repair and upgrade older machines.  
 
They may also work on other computer-related equipment, such as printers, scanners and digital cameras.  
 
Where computer networks are used in the organisation, technicians may be responsible for administrative tasks such as issuing passwords and performing a daily back-up, as well as dealing with any problems that crop up. If their main task involves supporting computer networks, they are likely to be given the job title network technician or network administrator.  
 
Many computer service technicians are 'on call' for part or all of their working time to support users who have problems. This might involve explaining how a particular program function works, or identifying and eradicating a computer virus. In some cases, computer service technicians may be able to talk users through their problem on the phone, but in others they may need to visit them personally.  
Where they cannot solve a particular problem, technicians may need to talk to suppliers and manufacturers' support staff to try to find a solution.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Oversee the daily performance of computer systems.

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Answer user inquiries regarding computer software or hardware operation to resolve problems.

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Enter commands and observe system functioning to verify correct operations and detect errors.

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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

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Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

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Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

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Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

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Refer major hardware or software problems or defective products to vendors or technicians for service.

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Develop training materials and procedures, or train users in the proper use of hardware or software.

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Confer with staff, users, and management to establish requirements for new systems or modifications.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Interacting With Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.

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Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

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Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.

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Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Telecommunications: Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

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Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking: Talking to others to convey information effectively.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Instructing: Teaching others how to do something.

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Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Writing: Communicating effectively in writing as appropriate for the needs of the audience.

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Service Orientation: Actively looking for ways to help people.

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Coordination: Adjusting actions in relation to others' actions.

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Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

Personal Qualitiesheader image

As a computer service technician, you will need an interest in computers and a logical, methodical approach to your work. Patience and perseverance are important. You will also need a good understanding of the hardware and software used in the organisation (though training is likely to be provided).  
 
Good communication skills are important when speaking to users or clients. Some may not be able to explain their problem clearly, so you will need to be patient, asking questions to help clarify the nature of the problem, and then suggest steps they can take to overcome it.  
 
A reasonable level of physical fitness/stamina is desirable, as computer service technicians may have to carry computers and other heavy equipment to and from storerooms and to users' offices. For some jobs, you may need a driving licence.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

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Go..Computer Service and Repair Technician - from: N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

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Organisation: Smart Futures
Address: Discover Science & Engineering, Wilton Park House, Wilton Place, Dublin, 2
Tel: (01) 607 3171
Email: Click here
Url Click here

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Organisation: ICS - The Society for Chartered IT Professionals in Ireland
Address: 87-89 Pembroke Road, Dublin 4
Tel: (01) 644 7820
Email: Click here
Url Click here

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Organisation: ICT Ireland
Address: Confederation House, 84/86, Lower Baggot St., Dublin 2
Tel: (01) 605 1500
Email: Click here
Url Click here

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Computers & ICT

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