Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Deirdre Lavelle from St. Michael's House to give some advice for people considering this job:

Deirdre Lavelle

Care Assistant

St. Michael's House

Read more

Deirdre Lavelle
It can take time to get to know people with learning disabilities, patience and good listen skills are very important.
Close

Enterprising?
Enterprising
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and like commerce, trade and making deals. Some are drawn to sales and marketing occupations. Many will eventually end up owning their own business, or managing a section in larger organisations. They tend to be very goal-oriented, and work best when focused on a target. Some have an entrepreneurial inclination.
Career Interviews
Sector Profiles
School Subjects (LC)
College Courses
Close
Study Skills
Other
Work Experience (School)
CV & Interview Preparation

Occupation Details

logo imagelogo image

Travel Agency Clerk

Job Zone

Education
Some of these occupations may require a Leaving Certificate or similar.

Related Experience
Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.

Job Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Job Zone Examples
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter clerks, construction laborers, and waiters or waitresses.

€16k > 31
Travel Agent
Salary Range
(thousands per year)*
€16 - 31
Related Information:
Data Source(s):
Payscale.com

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Return to List
Saves this course to your Career File if you are registered.

At a Glance... header image

Travel agency clerks advise customers on holiday and travel opportunities.


Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

Note: you will be leaving the CareersPortal Site


Go..Search YouTube for Travel Agency Clerk videos

The Work header image

In most agencies, clerks make use of computers to check the availability of tour packages. They can make immediate bookings with tour operators, airlines, shipping companies, coach operators and car hire companies. A sound knowledge of the different types of holiday available each year is required, as you will be asked for advice by your customers.  
 
Clerks may also advise customers about passports, vaccinations, visas, insurance and extra excursions. They deal with issues relating to holiday cancellations and may arrange refunds or handle complaints. They refer serious cases to a senior manager or tour operator.  
 
Travel agency clerks are trained in foreign exchange procedures and in business travel. Foreign exchange involves buying and selling foreign currency and travellers' cheques for customers and arranging to transfer money to them while they are abroad. Clerks working in business travel usually deal directly with companies by telephone to arrange trips for executives.  
 
Work in this area would require a lot of time on the telephone and can be quite hectic.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

bullet

Collect payment for transportation and accommodations from customer.

bullet

Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

bullet

Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

bullet

Book transportation and hotel reservations, using computer terminal or telephone.

bullet

Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

bullet

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

bullet

Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

bullet

Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

bullet

Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

bullet

Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

bullet

Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

bullet

Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

bullet

Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.

bullet

Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

bullet

Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

bullet

Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

bullet

Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

bullet

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

bullet

Geography: Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

bullet

Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

bullet

Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

bullet

English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

bullet

Service Orientation: Actively looking for ways to help people.

bullet

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

bullet

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

bullet

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

bullet

Persuasion: Persuading others to change their minds or behavior.

bullet

Negotiation: Bringing others together and trying to reconcile differences.

bullet

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

bullet

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

bullet

Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

bullet

Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Personal Qualitiesheader image

Good communication skills and a pleasant, friendly personality are important when dealing with the public and tour operators. Keyboard skills are useful as computers are used constantly for enquiries and bookings.


Related Occupationsheader image

Contactsheader image

bullet

Organisation: Fáilte Ireland
Address: Amiens Street, Dublin 1
Tel: (01) 884 7700
Email: Click here
Url Click here

bullet

Organisation: International Air Transport Association (IATA)
Address:
Tel:
Email: Click here
Url Click here

bullet

Organisation: National Employment Rights Authority
Address: Information Services, Government Buildings, O'Brien Road, Carlow
Tel: (059) 917 8990 Locall: 1890 80 80 90
Email: Click here
Url Click here

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Tourism & Hospitality
Transport & Logistics
Sales, Retail & Purchasing

Search for Related Courses from Qualifax - the National Learners Database

Go..


Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 12