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We asked Mary Joyce from Department of Education and Skills to give some advice for people considering this job:

 

Mary Joyce

Secondary School Teacher

Department of Education and Skills

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  Mary Joyce
Teaching as they say is a vocation, it is a job that requires patience and enthusiasm. If you are considering teaching you need to look beyond the holidays and think of the 9-4 Monday to Friday spent dealing with children or teenagers and the challenges which they might pose.

I would advise anyone thinking of teaching as a career to speak with Teachers and learn of their experiences, both positive and negative. I personally would encourage people to consider teaching as it is an extremely rewarding profession in terms of the interaction you get daily with young people and the colleagues you meet in the job.
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Occupation Details

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Information Officer - Adult Guidance

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€20k > 40 
Adult Guidance worker
Salary Range
(thousands per year)*
€20 - 40 
Related Information:
Data Source(s):
CareersPortal

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Supports the day to day work of the adult education guidance service by providing up-to-date, user-friendly, accurate and relevant information and advice to enquiries. 


The Work header image

Guidance Information officers are very often the first point of contact for the service and carry out day to day administrative tasks such as maintaining an appointments system and databases relevant to the adult learner.

Guidance officers present on various topics of interest to groups including education and training options, entitlements and refer clients to the Adult Education Guidance Counsellor or relevant agencies based on their needs. 

Duties include:

  • Access information from a range of circulation sources, both paper based and ICT based
  • Deal with public enquiries by telephone and in person from members of the public, local agencies and community groups
  • Undertake research on behalf of clients, groups, and staff and prepare individualized information packs
  • Interpret and apply information, such as grant entitlements, to individual needs
  • Input and maintain appropriate client records
  • Maintain appropriate links with other service providers
  • Undertake appropriate activities to publicise and market the services to exisiting and new clients
  • Deliever presentations and/or information sources to groups as required
  • Maintain comprehensive and up to date information on local job, education and training opportunties
 


Personal Qualitiesheader image

Good communication skills are very important. You must be able to listen carefully and ask the right questions to understand accurately the client's query. You will also be expected to present on relevant topics of interest to groups.

You will meet people from many different backgrounds, with different levels of self-confidence and experience of education. Being friendly, non-judgmental and approachable is important as you will in many cases be the first point of contact for the client.

You will need strong negotiating skills, to represent the client's interests when you work with colleges or training providers.   
  
The role of the guidance information officer can be very varied, so you will need to be flexible and well organised. You will need to be able to do administrative tasks such as keeping records, planning and organising events, scheduling appointments, liasing with the guidance counsellor or co-ordinator in your service. Have an array of information leaflets, accurate sources of information and good networking relationships with local services and education providers to respond to the wide range of client queries.

 


Entry Routesheader image

Minimum of Leaving Certificate is required, however, currently many Guidance Information officers have qualifications in Adult Guidance and Counselling and other social care courses.

Last Updated: November, 2014


Related Occupationsheader image

Contactsheader image

bullet

Organisation: National Centre for Guidance in Education (NCGE)
  Address: Fitzwilliam Court, Leeson Close, Dublin, 2
  Tel: (01) 8690715/6
  Email: Click here
  Url Click here

bullet

Organisation: Adult Education Guidance Initiative
  Address: Contact the Adult Education Organiser (AEO) in your local Education & Training Board (ETB)
  Tel:
  Email: Click here
  Url Click here

 

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