Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Brian Howard from Department of Education and Skills to give some advice for people considering this job:

Brian Howard

Guidance Counsellor

Department of Education and Skills

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Brian Howard

This career involves working with people in a caring capacity. If you have no interest in helping people personally or educationally then this may be the wrong profession for you.

Empathy, patience and respect are important qualities for this job, in addition to be able to relate well to the person you are dealing with. As there is also a large amount of information to be handled in the job, good organisational, IT and time management skills are also quite important.

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Investigative?
Investigative
The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with clever technology. They will often follow the latest developments in their chosen field, and prefer mentally stimulating environments.
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Occupation Details

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Special Investigations Analyst

Job Zone

Education
Most of these occupations require qualifications at NFQ Levels 7 or 8 (Ordinary / Honours Degrees) but some do not.

Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, you may need to complete three - four years of college and work for several years in the career area to be considered qualified.

Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, computer programmers, chemists, environmental engineers, criminal investigators, and financial analysts.

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At a Glance... header image

Claims experts who assess insurance claims for incidence of fraud.


Videos & Interviews header image

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The Work header image

Special Investigations Unit (SIU) Analysts are claims experts who assess insurance claims for incidence of fraud. This role requires significant investigation skills, and involves the interrogation of internal and external data sources (including social media) and engagement wih external parties such as the Gardai, assessors and in some cases the legal community.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Examine claims forms and other records to determine insurance coverage.

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Investigate and assess damage to property and create or review property damage estimates.

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Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.

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Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.

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Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.

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Analyze information gathered by investigation, and report findings and recommendations.

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Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.

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Prepare report of findings of investigation.

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Refer questionable claims to investigator or claims adjuster for investigation or settlement.

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Collect evidence to support contested claims in court.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.

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Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

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Evaluating Information to Determine Compliance with Standards: Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

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Judging the Qualities of Things, Services, or People: Assessing the value, importance, or quality of things or people.

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Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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Law and Government: Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

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Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking: Talking to others to convey information effectively.

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Negotiation: Bringing others together and trying to reconcile differences.

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Writing: Communicating effectively in writing as appropriate for the needs of the audience.

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Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

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Mathematics: Using mathematics to solve problems.

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Coordination: Adjusting actions in relation to others' actions.

Personal Qualitiesheader image

People in this role require significant investigation skills and communication skills.


Entry Routesheader image

Last Updated:


Related Occupationsheader image

Contactsheader image

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Organisation: Insurance Institute of Ireland
Address: Insurance House, 39 Molesworth Street, Dublin 2
Tel: (01) 677 2582
Email: Click here
Url Click here

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Organisation: Insurance Ireland
Address: Insurance House, 39 Molesworth Street, Dublin 2
Tel: (01) 676 1820
Email: Click here
Url Click here

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Organisation: LIA
Address: LIA House, 183 Kimmage Road West, Dublin 12
Tel: 01 - 709 9850
Email: Click here
Url Click here

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Banking, Insurance & Financial Services

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Higher Ed & CAO Course suggestions
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