Featured Advice
What are your interests?



Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Occupation Details

logo imagelogo image

Business Systems Service Technician

Job Zone

These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, jobs requiring you to deal with the public would benefit from previous experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

Occupational Category

IT User Support Technicians

Also included in this category:

IT support technicians; customer support analysts; help desk operators; system support officers.

Number Employed:


Part time workers: 5%
Aged over 55: 6%
Male / Female: 79 / 21%
Non-Nationals: 26%
With Third Level: 80%
Return to List
Saves this course to your Career File if you are registered.

At a Glance... header image

Installs, repairs and maintains Information and Communications Technology, business equipment, electronic devices and network operating systems.

Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

Note: you will be leaving the CareersPortal Site

Go..Search YouTube for Business Systems Service Technician videos

The Work header image

A business systems service technician carries out delegated tasks in the business equipment service industry. As a technician work will involve maintaining and updating on-site business systems through the use of specific computer packages.

As a service technician you will apply your knowledge of business systems to fixing a range of data communication, printing and networking systems as well as analogue and digital electronics. 

Work as a business systems technician involves conducting inspections for quality control and assurance programs, reporting findings and recommendations.

Work tasks includes testing a range of systems and liaising with manufacturers. You must also communicate effectively with clients to understand the problems they are experiencing with their equipment and be able to fix any issues in a timely manner. 

As a technician, you could be on call to different businesses. Work is variedand may involve servicing large and small items of equipment.            

Tasks and Activities

  • Maintaining computer systems
  • Updating on-site business systems
  • Repairing networking systems
  • Installing new IT systems
  • Fixing analogue and digital electronics
  • Conducting quality assurance inspections on electronic devices, business equipment and all information and communications technology.
  • Knowledge and implementation of ICT security policy and Management
  • Liaising with manufacturers
  • Preparing cost estimates for new installations



  • Good colour vision is essential
  • Strong numeracy and literacy skills
  • An ability to read and understand written and oral instruction
  • A thorough knowledge of operating systems, hardware and commonly used software
  • Good Interpersonal skills
  • Good manual dexterity
  • An ability to work efficiently to deadlines

Personal Qualitiesheader image

Excellent attention to detail is essential along with patience. A Business systems service technician should enjoy practical tasks and be inquisitive about fixing things. 

An interest in computers and/or electronics is also desirable for this occupation. Being able to work to deadlines is an important attribute for this job.  

It is necessary to have an accurate and methodical approach to your work. Strong communication skills are vital in order to liaise with clients and work colleagues. Clients may not always be able to explain their problem clearly, so you will need to be patient, asking questions to help clarify the nature of the problem.

As this job may require you to travel to clients premises so you may need a driving license. A reasonable level of physical fitness/stamina is desirable, as you may have to carry heavy equipment to and from storerooms and to users' offices.

Entry Routesheader image

This occupation can be entered via the traineeship route.

SOLAS (formerly FÁS) provide a FETAC Level 6 Advanced Certificate in Business Systems Servicing.

The duration of the Business Systems Service Technician Traineeship is 33 weeks. The Traineeship consists of 25 weeks off-the-job training with FAS and 8 weeks on-the-job training with a host employer. [Click here for SOLAS information]

Several Computer and Network Technician level5/6 courses offered by further education institutes focus on areas such as computer systems and network maintenance.  

Employment opportunities can be found with many large IT companies who employ systems technicians and also with electronic repair companies.

Entering this occupation via the traineeship route provides you with an opportunity to progress to senior positions in the Business Systems Service sector through your experience and further training which you may undertake in areas such as computer networking or management. 

To become an apprentice you must be a minimum of 16 years-old and have a D in five Junior Certificate subjects, or the equivalent.

If you don’t meet the minimum requirements, you may still be able to register as an apprentice with an employer if you satisfactorily complete an approved preparatory course. You can also be eligible if you are over 18 years-old and have three years of relevant work experience.

For more information look at the SOLAS page on eligibility and assessment.

It’s worth noting that employers may require additional minimum qualifications to those specified by SOLAS.

Last Updated: January, 2015

Related Occupationsheader image

Contactsheader image


Organisation: SOLAS
Address: Castleforbes House, Castleforbes Road, Dublin, 1
Tel: (01) 533 2500
Email: Click here
Url Click here


Organisation: STEPS - Engineers Ireland
Address: 22 Clyde Road, Ballsbridge, Dublin 4, Ireland
Tel: (01) 665 1340
Email: Click here
Url Click here


Organisation: ICT Ireland
Address: Confederation House, 84/86, Lower Baggot St., Dublin 2
Tel: (01) 605 1500
Email: Click here
Url Click here

Search for Jobs

Industry Expert

Career Guidance

This occupation is popular with people who have the following Career Interests...

...and for people who like working in the following Career Sectors:

Business Management & Human Resources
Computers & ICT

Search for Related Courses from Qualifax - the National Learners Database


Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
Courses found: 2