These occupations usually require a Leaving Certificate or equivalent.
Some previous work-related skill, knowledge, or experience is usually needed. For example, jobs requiring you to deal with the public would benefit from previous experience working directly with the public.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
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These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.
IT User Support Technicians
Also included in this category:
|Part time workers:||5%|
|Aged over 55:||6%|
|Male / Female:||79 / 21%|
|With Third Level:||80%|
Installs, repairs and maintains Information and Communications Technology, business equipment, electronic devices and network operating systems.
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A business systems service technician carries out delegated tasks in the business equipment service industry. As a technician work will involve maintaining and updating on-site business systems through the use of specific computer packages.
As a service technician you will apply your knowledge of business systems to fixing a range of data communication, printing and networking systems as well as analogue and digital electronics.
Work as a business systems technician involves conducting inspections for quality control and assurance programs, reporting findings and recommendations.
Work tasks includes testing a range of systems and liaising with manufacturers. You must also communicate effectively with clients to understand the problems they are experiencing with their equipment and be able to fix any issues in a timely manner.
As a technician, you could be on call to different businesses. Work is variedand may involve servicing large and small items of equipment.
Tasks and Activities
Excellent attention to detail is essential along with patience. A Business systems service technician should enjoy practical tasks and be inquisitive about fixing things.
An interest in computers and/or electronics is also desirable for this occupation. Being able to work to deadlines is an important attribute for this job.
It is necessary to have an accurate and methodical approach to your work. Strong communication skills are vital in order to liaise with clients and work colleagues. Clients may not always be able to explain their problem clearly, so you will need to be patient, asking questions to help clarify the nature of the problem.
As this job may require you to travel to clients premises so you may need a driving license. A reasonable level of physical fitness/stamina is desirable, as you may have to carry heavy equipment to and from storerooms and to users' offices.
This occupation can be entered via the traineeship route.
SOLAS (formerly FÁS) provide a FETAC Level 6 Advanced Certificate in Business Systems Servicing.
The duration of the Business Systems Service Technician Traineeship is 33 weeks. The Traineeship consists of 25 weeks off-the-job training with FAS and 8 weeks on-the-job training with a host employer. [Click here for SOLAS information]
Several Computer and Network Technician level5/6 courses offered by further education institutes focus on areas such as computer systems and network maintenance.
Employment opportunities can be found with many large IT companies who employ systems technicians and also with electronic repair companies.
Entering this occupation via the traineeship route provides you with an opportunity to progress to senior positions in the Business Systems Service sector through your experience and further training which you may undertake in areas such as computer networking or management.To become an apprentice you must be a minimum of 16 years-old and have a D in five Junior Certificate subjects, or the equivalent.
Last Updated: January, 2015
|Address:||Castleforbes House, Castleforbes Road, Dublin, 1|
|Tel:||(01) 533 2500|
|Organisation:||STEPS - Engineers Ireland|
|Address:||22 Clyde Road, Ballsbridge, Dublin 4, Ireland|
|Tel:||(01) 665 1340|
|Address:||Confederation House, 84/86, Lower Baggot St., Dublin 2|
|Tel:||(01) 605 1500|
|This occupation is popular with people who have the following Career Interests... |
...and for people who like working in the following Career Sectors:
|Business Management & Human Resources|
|Computers & ICT|
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