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Customer Care Manager

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Business Systems Service Technician

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At a Glance... header image

Installs, repairs and maintains Information and Communications Technology, business equipment, electronic devices and network operating systems.


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The Work header image

A business systems service technician carries out delegated tasks in the business equipment service industry. As a technician work will involve maintaining and updating on-site business systems through the use of specific computer packages.

As a service technician you will apply your knowledge of business systems to fixing a range of data communication, printing and networking systems as well as analogue and digital electronics. 

Work as a business systems technician involves conducting inspections for quality control and assurance programs, reporting findings and recommendations.

Work tasks includes testing a range of systems and liaising with manufacturers. You must also communicate effectively with clients to understand the problems they are experiencing with their equipment and be able to fix any issues in a timely manner. 

As a technician, you could be on call to different businesses. Work is variedand may involve servicing large and small items of equipment.            

Tasks and Activities

  • Maintaining computer systems
  • Updating on-site business systems
  • Repairing networking systems
  • Installing new IT systems
  • Fixing analogue and digital electronics
  • Conducting quality assurance inspections on electronic devices, business equipment and all information and communications technology.
  • Knowledge and implementation of ICT security policy and Management
  • Liaising with manufacturers
  • Preparing cost estimates for new installations

 

Skills

  • Good colour vision is essential
  • Strong numeracy and literacy skills
  • An ability to read and understand written and oral instruction
  • A thorough knowledge of operating systems, hardware and commonly used software
  • Good Interpersonal skills
  • Good manual dexterity
  • An ability to work efficiently to deadlines


Personal Qualitiesheader image

Excellent attention to detail is essential along with patience. A Business systems service technician should enjoy practical tasks and be inquisitive about fixing things. 

An interest in computers and/or electronics is also desirable for this occupation. Being able to work to deadlines is an important attribute for this job.  

It is necessary to have an accurate and methodical approach to your work. Strong communication skills are vital in order to liaise with clients and work colleagues. Clients may not always be able to explain their problem clearly, so you will need to be patient, asking questions to help clarify the nature of the problem.

As this job may require you to travel to clients premises so you may need a driving license. A reasonable level of physical fitness/stamina is desirable, as you may have to carry heavy equipment to and from storerooms and to users' offices.


Entry Routesheader image

This occupation can be entered via the traineeship route.

SOLAS (formerly FÁS) provide a FETAC Level 6 Advanced Certificate in Business Systems Servicing.

The duration of the Business Systems Service Technician Traineeship is 33 weeks. The Traineeship consists of 25 weeks off-the-job training with FAS and 8 weeks on-the-job training with a host employer. [Click here for SOLAS information]

Several Computer and Network Technician level5/6 courses offered by further education institutes focus on areas such as computer systems and network maintenance.  

Employment opportunities can be found with many large IT companies who employ systems technicians and also with electronic repair companies.

Entering this occupation via the traineeship route provides you with an opportunity to progress to senior positions in the Business Systems Service sector through your experience and further training which you may undertake in areas such as computer networking or management. 

To become an apprentice you must be a minimum of 16 years-old and have a D in five Junior Certificate subjects, or the equivalent.

If you don’t meet the minimum requirements, you may still be able to register as an apprentice with an employer if you satisfactorily complete an approved preparatory course. You can also be eligible if you are over 18 years-old and have three years of relevant work experience.

For more information look at the SOLAS page on eligibility and assessment.

It’s worth noting that employers may require additional minimum qualifications to those specified by SOLAS.

Last Updated: January, 2015


Related Occupationsheader image

Contactsheader image

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Organisation: SOLAS
Address: Castleforbes House, Castleforbes Road, Dublin, 1
Tel: (01) 533 2500
Email: Click here
Url Click here

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Organisation: STEPS - Engineers Ireland
Address: 22 Clyde Road, Ballsbridge, Dublin 4, Ireland
Tel: (01) 665 1340
Email: Click here
Url Click here

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Organisation: ICT Ireland
Address: Confederation House, 84/86, Lower Baggot St., Dublin 2
Tel: (01) 605 1500
Email: Click here
Url Click here

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Business Organisation & Management
Computers & ICT

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