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|Client Relations Manager|
(thousands per year)*
26 - 80
Commissions, profit sharing and bonuses apply
Last Updated: March, 2016
|* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.|
Works as part of a sales team typically acting as the main point of contact for the organisation’s clients.
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This high-level sales roles is found in many organisations, including the Financial services sector.
A Client Relations Manager typically deals with an organisation’s largest and most important clients, sometimes called 'key accounts'.
The Client Relations Manager plans and manages key accounts to maximise revenue and profit opportunities for the company, while at the same time aiming to achieve the highest levels of customer satisfaction.
The role of the Client Relations Manager is to help make the public more aware of the business and bring in additional revenue. Key accounts represent a significant proportion of company revenue, and the loss of a key client could prove damaging to the business.
The Client Relations Manager must be ready to develop creative solutions for existing clients, as well as pursue opportunities to generate new clientele. Identifying and building relationships with members of the client team who influence purchasing decisions is central to the role. The client relations manager will typically have a primary relationship with the purchasing manager. Since the decision to buy may also be influenced by technical managers, quality managers and finance directors, relationships in these areas are also important.
Travel is often a requirement of this job role.
Tasks and Activities
Client Relations Managers should have:
A strong understanding of their company's products or services and knowledge of the competition is vital in this job role. Knowledge of foreign markets is also valued.
A Bachelor's degree in Business or a related field is preferred by employers. There are numerous courses available at colleges and universities across the county.
A Master's in Business Administration (MBA) is hugely advantageous.
Previous sales or industry experience is a requiremnt for roels at this level. Related industry experience, typically 4 to 5 years in marketing and /or sales. Global product knowledge may give candidates an edge.
Last Updated: March, 2016
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|Organisation:||The Sales Institute of Ireland|
|Address:||68 Merrion Square, Dublin 2|
|Tel:||(01) 662 6904|
|This occupation is popular with people who have the following Career Interests... |
...and for people who like working in the following Career Sectors:
|Sales, Retail & Purchasing|
|Banking, Insurance & Financial Services|
|Business Organisation & Management|
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