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Social

The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.

Salary Range
€22k - €37k
Job Zone

In Brief...

Answers, records and processes Emergency, Intermediate Care and related calls and requests for the public ambulance service.

Knowledge

  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking Talking to others to convey information effectively.
  • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination Adjusting actions in relation to others' actions.

In Summary - Emergency Medical Call Taker - EMCT

Career Sectors

Emergency Medical Call Taker - EMCTs typically work in the following Career Sectors:

Paramedics
Medical & Healthcare

Videos & Interviews

Ambulance Service, Emergency Medical Call Taker & Dispatcher

Meet some of the staff dealing with emergency situations on a day to day basis in the National Ambulance Service in their roles as Emergency Medical Call Taker and Emergency Medical Dispatcher.

Videos on the Web

The Work - Emergency Medical Call Taker - EMCT

The Emergency Medical Call Taker (EMCT) is responsible for the efficient and effective call taking of Emergency, Intermediate Care and related calls and requests in order to meet service users’ needs in a timely manner and within the framework of policies, procedures and guidelines.

Training

The initial training for an Emergency Medical Call Taker is 14 weeks. The first 5 weeks are class room and computer laboratory based.

During this period the student undertakes the International Academies of Emergency Dispatch (IAED) diploma course. This course is the standard in 58 countries for emergency call taking.

The student will learn CPR, how to use an AED, Anatomy and physiology, map reading, medico-legal responsibilities, standard operational procedures, clinical directives, how to use the software programmes and much more.

The second stage of training is on site in NEOC working on a one to one basis with an experienced ECT mentor for 4 weeks. Week 10 is a week of practical and theoretical assessments with the final 4 weeks where the students EMCT will work under the supervision of a senior control Supervisor.

The EMCT has a key role in delivering an effective response to emergencies within an established set of performance indicator response times. They should in line with the PHECC EMS Dispatch Standard, comply with all call categorisation as determined by a Medical Priority Dispatch System.

The EMCT also provides appropriate pre arrival and post-dispatch instructions in response in a prompt and timely manner.

 

Most commonly reported Work Tasks

  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.

Most commonly reported Work Activities

  • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
  • Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.

Interests - Emergency Medical Call Taker - EMCT

This occupation is typically suited for people with the following Career Interests:

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Enterprising

Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.

Social

The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.

Entry Requirements - Emergency Medical Call Taker - EMCT

Eligibility Criteria for the Grade of EMCT:

(a) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the duties of the office

(b) Have previous experience in word, excel and email and accurate data entry/input

(c) Basic typing speed of at least 25 wpm by touch typing

National Ambulance Service, October 2016

You can register your interest for specific grades by emailing talentpool@hse.ie. When a competition for this grade of staff is about to be launched you will receive an email notification, alerting you to the campaign advertisement.

You can also register for alerts on www.publicjobs.ie where all HSE and NAS recruitment campaigns are advertised.

Campaigns are also advertised on the HSE website 

See alsoNational Ambulance Service

Last Updated: November, 2016

Pay & Salary - Emergency Medical Call Taker - EMCT

Salary Range (thousands per year)* €22k - €37k

Salary Scale as at 01.01.2016:
21,892 - 37,341 (Basic)

Data Source(s):
HSE; National Ambulance Service

Last Updated: November, 2016

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

Labour Market Updates - Emergency Medical Call Taker - EMCT

Useful Contacts - Emergency Medical Call Taker - EMCT

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