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Occupation Details

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Front Office Junior Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skills, knowledge, or experience is required for these occupations. For example, several years of full or part-time employment in the area may suffice.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship or training program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€22k > 36
Front Office Manager
Salary Range
(thousands per year)*
€22 - 36
Related Information:
Data Source(s):
payscale.com

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
6.4%
Occupational Category

Office Managers & Supervisors Admin. Occupations

Also included in this category:

Sales office managers; delivery office managers; administrative supervisors; clerical supervisors; facilities supervisors; office supervisors.

Number Employed:

9,200

Part time workers: 16%
Aged over 55: 18%
Male / Female: 42 / 58%
Non-Nationals: 12%
With Third Level: 57%
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At a Glance... header image

Supervise the work of office administration or customer service employees to ensure adherence to quality standards, deadlines and proper procedures.


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Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Resolve customer complaints or answer customers' questions regarding policies and procedures.

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Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

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Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

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Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

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Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

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Train or instruct employees in job duties or company policies or arrange for training to be provided.

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Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

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Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

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Recruit, interview, and select employees.

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Interpret and communicate work procedures and company policies to staff.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Guiding, Directing, and Motivating Subordinates: Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

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Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.

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Coaching and Developing Others: Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Coordinating the Work and Activities of Others: Getting members of a group to work together to accomplish tasks.

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Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Speaking: Talking to others to convey information effectively.

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Coordination: Adjusting actions in relation to others' actions.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Writing: Communicating effectively in writing as appropriate for the needs of the audience.

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Time Management: Managing one's own time and the time of others.

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Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

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Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Clerical & Administration
Business Management & Human Resources

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Higher Ed & CAO Course suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.
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Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

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