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Luke Drea

Event Rider

Teagasc

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  Luke Drea
The most important thing to keep in mind is that this is more of a life style than a job.
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Airport Check-in Agent

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Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

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Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

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These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

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At a Glance... header image

Supervises passengers on arrival at an airline check-in desk.


Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

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Go..Customer Service Agent - from: Aer Lingus [Video]

Go..Search YouTube for Airport Check-in Agent videos

The Work header image

Airport check- in agents usually work for an airline, or for a ground services agent on behalf of an airline.

Check-in agents are responsible for making sure that passengers and their luggage safely board the right aircraft at the right time. In this role, you will often be the first person that passengers meet as they start their journey so it is important to have a welcoming attitude in order to give them a positive experience.

Check-in agents are required to deal with passenger enquiries about flight departures and arrivals, provide boarding passes and luggage labels, weigh baggage and collect any excess weight charges. 

It may also be required that check-in agents assist passengers through immigration and customs, or escort passengers who have night flight connections or special needs as well as calming and reassuring nervous passengers.



Personal Qualitiesheader image

Airport Check-in agents must have excellant communication and interpersonal skills as the job is predominantly involved in dealing with the public.

A polite and professional approach to dealing with all manners of customers is necessasry. Maintaing patience and dealing tactfully with passengers, practicising good customer service at all times is essential. 

You will have to answer a wide range of questions and handle unforeseen situations. Good problem solving skills, a helpful approach and team work ethic is also required. 



Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

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Go..Airline Customer Service Agent - from: N.C.S. [UK]

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This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Transport & Logistics
Clerical & Administration
Tourism & Hospitality

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