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Mariya Levchuk

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McDonald's

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  Mariya Levchuk
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Occupation Details

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Medical Secretary

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€25k > 45 
Medical Secretary
Salary Range
(thousands per year)*
€25 - 45 
Related Information:
Data Source(s):
CPL

Last Updated: February, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Works in the administrative department of a hospital, local surgery or clinic.


The Work header image

The Secretary is responsible for organising the office, arranging efficient filing systems, retrieving medical reports and dealing with correspondence. They arrange patient appointments and arrange home visits; establish priorities and emergencies; keep records and deal with telephone enquiries. Medical Secretaries may also be involved in typing reports for conferences and specialist journals. In some cases medical secretaries may be required to reassure anxious patients and their relatives.  
 
They take personal details and answer their questions and keep records of patients' visits for future reference.  
 
They are based in an office, working office hours. They look after the budgets of the practice. A consultant might dictate information or notes onto a tape, for documents, patients' records, letters etc. 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Answer telephones and direct calls to appropriate staff.

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Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

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Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

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Maintain medical records, technical library, or correspondence files.

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Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

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Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

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Receive and route messages or documents, such as laboratory results, to appropriate staff.

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Transmit correspondence or medical records by mail, e-mail, or fax.

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Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

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Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Assisting and Caring for Others:  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Identifying Objects, Actions, and Events:  Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Making Decisions and Solving Problems:  Analyzing information and evaluating results to choose the best solution and solve problems.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking:   Talking to others to convey information effectively.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.

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Service Orientation:   Actively looking for ways to help people.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Time Management:   Managing one's own time and the time of others.

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Coordination:   Adjusting actions in relation to others' actions.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Personal Qualitiesheader image

As a medical secretary, you will need word processing skills, possibly shorthand and audio typing skills, and good English language ability.  
 
Strong organisation skills are essential - you must be able to plan and prioritise your workload. Secretaries must be efficient and accurate, capable of paying close attention to detail and using a very methodical approach to their work.  
 
Medical secretaries need strong communication and interpersonal skills, to deal with patients and their relatives, as well as a wide variety of medical staff. You should have a good telephone manner, and a polite and helpful approach to patients and relatives. You also need to think quickly and stay calm under pressure. Medical secretaries must be able to reassure anxious patients or their relatives.  
 
You must have a respect for confidentiality and medical ethics, because you will deal with personal, confidential and sensitive information.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Medical Secretary - from:  N.C.S. [UK]
Go..Medical Secretary - from:  icould [UK] Video

Related Occupationsheader image

Contactsheader image

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Organisation: Health Service Executive (HSE)
  Address: Dr Steevens' Hospital, Steevens Lane, Dublin, 8
  Tel: 01 635 2000
  Email: Click here
  Url Click here

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Organisation: Irish Medical Organisation
  Address: 10 Fitzwilliam Place, Dublin 2
  Tel: (01) 676 7273
  Email: Click here
  Url Click here

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Organisation: Health Management Institute of Ireland
  Address: Heather House, Heather Road, Sandyford Business Park, Dublin 18
  Tel: (01) 297 4070
  Email: Click here
  Url Click here

 

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Medical & Healthcare
Clerical & Administration

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