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Occupation Details

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Receptionist - Office

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€20k > 38
Receptionist
Salary Range
(thousands per year)*
€20 - 38
Related Information:
Data Source(s):
Sigmar / CPL / Robert Walters / Abrivia

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
-1%
Occupational Category

Receptionists

Also included in this category:

Number Employed:

9,900

Part time workers: 41%
Aged over 55: 21%
Male / Female: 7 / 93%
Non-Nationals: 14%
With Third Level: 34%
Return to List
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At a Glance... header image

Works in the front office of a company or organisation meeting, greeting and helping clients.


Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

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Go..Head Receptionist/HR - from: icould [UK] Video
Go..Office Receptionist - from: YouTube Video
Go..Receptionist & IHG Apprentice - from: icould [UK] Video

Go..Search YouTube for Receptionist - Office videos

The Work header image

The receptionist's main role is to welcome members of the public as they arrive in the building's reception area.  
 
Their duties vary from one job to another, depending on the type of organisation they work in, for example, an office, hotel, medical centre, bank, beauty salon or leisure facility. They may direct visitors to the person they wish to see, answer queries (face-to-face, on the telephone and perhaps by fax or email) provide information or take messages for staff.  
 
In hotels, receptionists register guests, issue keys and direct guests to their rooms. They may provide guests with information about local attractions and areas of interest. Dental and medical receptionists may book appointments and call out the patient's name when the doctor or dentist is free to see them.  
 
Receptionists may be responsible for keeping the reception area tidy, and perhaps for arranging reading material in a waiting area, or displaying leaflets and health literature in a medical reception.  
 
Apart from greeting and dealing with visitors, receptionists may have a number of other duties office duties.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

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Transmit information or documents to customers, using computer, mail, or facsimile machine.

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Hear and resolve complaints from customers or the public.

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Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

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File and maintain records.

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Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

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Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

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Process and prepare memos, correspondence, travel vouchers, or other documents.

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Receive payment and record receipts for services.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Monitor Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

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Assisting and Caring for Others: Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

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Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Telecommunications: Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking: Talking to others to convey information effectively.

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Service Orientation: Actively looking for ways to help people.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Writing: Communicating effectively in writing as appropriate for the needs of the audience.

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Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

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Coordination: Adjusting actions in relation to others' actions.

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Persuasion: Persuading others to change their minds or behavior.

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Time Management: Managing one's own time and the time of others.

Personal Qualitiesheader image

The receptionist is usually the first representative of an organisation that a visitor meets, so a smart appearance usually creates a favourable impression. You should be polite, friendly, efficient and helpful. It is important to have strong communication skills, including clear speech and a professional telephone manner.  
 
You will need good organisational skills, for example, to manage bookings and take messages. You should have an interest in your organisation's work - this will help you to know who works where, so you can pass customers' enquiries to the right person, first time.  
 
Receptionists must be able to remain calm, polite but assertive under pressure - some visitors may be rude, aggressive or impatient to be seen by another member of staff.  
 
You may need to have basic numeric and accounting skills for calculating bills and dealing with money. Some receptionists may need book-keeping skills. The ability to use office equipment such as faxes, photocopiers and switchboards is an advantage, and many receptionists also need basic typing and computer skills, perhaps including the ability to use email or deal with bookings made over the Internet.  
 
The ability to speak a foreign language can be useful, especially for hotel receptionists.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Receptionist - from: N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

bullet

Organisation: Pitman Training Centre
Address: 3 Westland Square, Pearse Street, Dublin 2
Tel: (01) 676 8008
Email: Click here
Url Click here

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Clerical & Administration

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