Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Chloe Kinsella from ESB to give some advice for people considering this job:

Chloe Kinsella

Engineer - Carbon

ESB

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Chloe Kinsella

People working as carbon specialist come from many different backgrounds. In fact one of my former colleagues came from a genetics background, while the others were from an engineering background.

In Ireland at the moment it is quite hard to get into the carbon space so you may have to go abroad for training.

To pursue a career in engineering it is important to have a strong technical background.

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Occupation Details

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Technical Service Agent

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skills, knowledge, or experience is required for these occupations. For example, several years of full or part-time employment in the area may suffice.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship or training program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€18k > 40
Technical Support - Call Centre
Salary Range
(thousands per year)*
€18 - 40
Related Information:
Data Source(s):
Morgan McKinley / Sigmar

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Provides technical support and training to customers who purchase products with technical features.


Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

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Go..Technical Services & Environmental Manager - from: icould [UK] Video

Go..Search YouTube for Technical Service Agent videos

Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

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Check to ensure that appropriate changes were made to resolve customers' problems.

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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

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Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

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Refer unresolved customer grievances to designated departments for further investigation.

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Determine charges for services requested, collect deposits or payments, or arrange for billing.

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Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

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Solicit sales of new or additional services or products.

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Order tests that could determine the causes of product malfunctions.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.

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Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.

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Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking: Talking to others to convey information effectively.

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Service Orientation: Actively looking for ways to help people.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

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Persuasion: Persuading others to change their minds or behavior.

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Coordination: Adjusting actions in relation to others' actions.

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Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

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Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Technical support - from: GradIreland

Related Occupationsheader image

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Electrical & Electronic Engineering
Mechanical Engineering & Manufacturing
Sales, Retail & Purchasing

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