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Deirdre Kelleghan

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Deirdre Kelleghan
Being a self-employed artist is probably the most difficult job really. You need to be highly motivated in the tasks you set for yourself. You need to be able to work on your inspirations and be totally focused on your targets. If your painting does not work first time you need to be able to learn from your experience and use what worked in another piece. Your ability to have confidence in your journey exploring your choice of subjects in paint is important. As regards doing workshops, bringing fun into the entire effort is the most important element to achieve. Your audiences will learn in a more sustainable way and produce drawings to be proud of.
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The Social person's interests focus on some aspect of those people in their environment. In all cases the social person enjoys the personal contact of other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people, and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
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Occupation Details

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Sales / Telesales Worker - Online

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, jobs requiring you to deal with the public would benefit from previous experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€20k > 65
Telesales Staff
Salary Range
(thousands per year)*
€20 - 65
Related Information:
Telesales Manager: 45 - 65
Telesales: 20 - 40
Data Source(s):
CPL / Hudson / Abrivia / Lincoln

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Sells goods or services to businesses or individuals over the by telephone.


Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

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Go..Search YouTube for Sales / Telesales Worker - Online videos

The Work header image

Telephone sales clerks act either as a back-up to a company's sales force or as a link between a company and its customers. In both cases, they advise customers about goods, obtain details of orders, handle correspondence and maintain clerical record systems. They ensure that orders are delivered on schedule and do their best to resolve customer difficulties.  
 
Sales clerks provide information for a company's sales force, make appointments for them, and liaise with the people who make the products or provide the services that the company sells.  
 
In some circumstances, there may be 60 or more people working in a large open-plan office. Clerks wear headsets and, when taking orders, follow a set routine, prompted by messages on a computer screen.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

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Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

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Explain products or services and prices, and answer questions from customers.

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Obtain customer information such as name, address, and payment method, and enter orders into computers.

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Record names, addresses, purchases, and reactions of prospects contacted.

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Adjust sales scripts to better target the needs and interests of specific individuals.

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Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

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Answer telephone calls from potential customers who have been solicited through advertisements.

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Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

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Maintain records of contacts, accounts, and orders.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.

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Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.

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Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Telecommunications: Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

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Communications and Media: Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Speaking: Talking to others to convey information effectively.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Persuasion: Persuading others to change their minds or behavior.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Service Orientation: Actively looking for ways to help people.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

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Coordination: Adjusting actions in relation to others' actions.

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Negotiation: Bringing others together and trying to reconcile differences.

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Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Personal Qualitiesheader image

As a telephone sales clerk, you will need to have good communication and listening skills, and a clear, confident telephone manner. You should be methodical, and well-organised with paperwork.  
 
You also need the ability to remain calm and not become easily frustrated and in awkward situations.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Telesales - from: YouTube [UK]

Related Occupationsheader image

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing

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Higher Ed & CAO Course suggestions
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Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

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