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John Smith

Engineer - Process


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  John Smith
On a personal level you need to be a good team player, good communicator and organised. From a technical viewpoint a background in physical sciences or engineering is essential. A PhD in semiconductor related field would prove extremely beneficial. The opportunities are vast within a company the size of Intel so you do have the option to change career direction if needed.

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
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€18k > 32 
Switchboard Operator
Salary Range
(thousands per year)*
€18 - 32 
Related Information:
Data Source(s):

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Uses a telephone switchboard to redirect incoming and outgoing calls.

The Work header image

A telephonist connects an organisation's incoming and outgoing calls through a switchboard. The work can be hectic when several people 'phone at the same time. When the switchboard is busy, the telephonist needs to work calmly but react quickly and efficiently. They frequently need to use initiative because the caller may not be sure whom they need to contact or who is responsible for dealing with their enquiry. Sometimes callers can be distressed or aggressive.  
The job may involve answering enquiries, helping callers to find out whom they need to speak to, taking messages, or paging someone. In a large company, a telephonist may arrange telephone conference facilities. This enables a group of busy executives to 'meet' together, not in person but by using their telephones.  
Telephonists must understand the structure of the organisation, especially the names and responsibilities of employees. In some firms, telephonists also have reception duties. They may operate a fax or telex machine, and have typing or word processing tasks.  
This work normally involves sitting down much of the time and wearing a headset. Telephonists may work alone in a small company or with a group of other telephonists in a large company or exchange. Some telephonists work on directory enquiries, using a computer to find numbers when callers give a name and town. If working on emergency calls, they put callers through to the police, fire or ambulance. 

Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation


Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.


Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.


Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.


Relay or route written or verbal messages.


Place telephone calls or arrange conference calls as instructed.


Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.


Process incoming or outgoing mail, packages, or deliveries.


Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.


Record messages, suggesting rewording for clarity or conciseness.


Monitor alarm systems to ensure that secure conditions are maintained.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.


Performing for or Working Directly with the Public:  Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.


Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.


Communicating with Persons Outside Organization:  Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


Documenting/Recording Information:  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


Monitor Processes, Materials, or Surroundings:  Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.


Assisting and Caring for Others:  Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.


Interacting With Computers:  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.


Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.


Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.


Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Telecommunications:  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.


Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.


Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.


Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


Social Perceptiveness:   Being aware of others' reactions and understanding why they react as they do.


Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


Speaking:   Talking to others to convey information effectively.


Service Orientation:   Actively looking for ways to help people.


Coordination:   Adjusting actions in relation to others' actions.


Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.


Writing:   Communicating effectively in writing as appropriate for the needs of the audience.


Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Personal Qualitiesheader image

You will need good communication skills, including a friendly, helpful and professional telephone manner. You will need a clear voice and good listening skills. You must be quick thinking and able to use your initiative, to find the appropriate member of staff for a caller who doesn't know who they want to speak to.  
Telephonists should be able to remain calm; the switchboard can become very busy when lots of people telephone at the same time. You must be able to remain professional and assertive with impatient or aggressive callers.  
You may need some basic computer skills and, depending on your duties, the ability to use standard office equipment such as photocopiers and fax machines.  
A smart appearance will be important if you also have some reception duties. Good hearing and clear speech are essential.

Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

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Go..Telephonist-Switchboard Operator - from:  N.C.S. [UK]

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Career Guidance

This occupation is popular with people who have the following Career Interests...

...and for people who like working in the following Career Sectors:

Clerical & Administration

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