Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Tracey Roche from Analog Devices to give some advice for people considering this job:

Tracey Roche

Design Engineer

Analog Devices

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Tracey Roche

3 main things:

1. Be organised.

2. Try to keep a positive attitude.

3. Persevere. Working in a Design Evaluation role or indeed any electronic engineering role, requires problem-solving skills and half the battle with this is having a positive attitude. If you have a negative/pessimistic attitude, the battle to find a solution is lost before you even start. In debugging an issue, start with the basics and work from there. Like peeling an onion, gradually peel off the outter layers to reveal the inner core of the onion...as you work, you get more clues and develop a better understanding of the product/issue you are working on.

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Investigative?
Investigative
The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with clever technology. They will often follow the latest developments in their chosen field, and prefer mentally stimulating environments.
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Occupation Details

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Call Centre Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skills, knowledge, or experience is required for these occupations. For example, several years of full or part-time employment in the area may suffice.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship or training program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€28k > 90
Call Centre Manager
Salary Range
(thousands per year)*
€28 - 90
Related Information:
Data Source(s):
CPL

Last Updated: February, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Call centre managers are responsible for standards and targets relating to customer service, such as customer service targets, improvement and development of particular areas of the centre and staff management.


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This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing
Business Organisation & Business Management

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