Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Deirdre Kelleghan from Smart Futures to give some advice for people considering this job:

Deirdre Kelleghan

Amateur Astronomer

Smart Futures

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Deirdre Kelleghan
Being a self-employed artist is probably the most difficult job really. You need to be highly motivated in the tasks you set for yourself. You need to be able to work on your inspirations and be totally focused on your targets. If your painting does not work first time you need to be able to learn from your experience and use what worked in another piece. Your ability to have confidence in your journey exploring your choice of subjects in paint is important. As regards doing workshops, bringing fun into the entire effort is the most important element to achieve. Your audiences will learn in a more sustainable way and produce drawings to be proud of.
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Naturalist
Not surprisingly, some aspect of the natural sciences will run through the Naturalists interests - from ecological awareness to nutrition and health. People with an interest in horticulture, land usage and farming (including fish) are Naturalists.

Some Naturalists focus on animals rather than plants, and may enjoy working with, training, caring for, or simply herding them. Other Naturalists will prefer working with the end result of nature's produce - the food produced from plants and animals. Naturalists like solving problems with solutions that show some sensitivity to the environmental impact of what they do. They like to see practical results, and prefer action to talking and discussing.
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Occupation Details

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Call Centre Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skills, knowledge, or experience is required for these occupations. For example, several years of full or part-time employment in the area may suffice.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship or training program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€28k > 90
Call Centre Manager
Salary Range
(thousands per year)*
€28 - 90
Related Information:
Data Source(s):
CPL

Last Updated: February, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
2.4%
Occupational Category

Managers & Proprietors in Other Services

Also included in this category:

Managers and proprietors in agriculture and related services; travel agency managers and proprietors; residential, day and domiciliary care managers and proprietors; property, housing and estate managers; garage managers and proprietors; hairdressing and beauty salon managers and proprietors.

Number Employed:

27,700

Part time workers: 8%
Aged over 55: 33%
Male / Female: 64 / 36%
Non-Nationals: 9%
With Third Level: 44%
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At a Glance... header image

Call centre managers are responsible for standards and targets relating to customer service, such as customer service targets, improvement and development of particular areas of the centre and staff management.


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Go..Call centre manager - from: GradIreland

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing
Business Organisation & Management

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