Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.
Previous work-related skills, knowledge, or experience is required for these occupations. For example, several years of full or part-time employment in the area may suffice.
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship or training program may be associated with these occupations.
Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.
|Call Centre Manager|
(thousands per year)*
28 - 90
Last Updated: February, 2017
|* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.|
Any shortages for this occupation refer to the IT sector and, therefore, only relate to a subsection of employment.
Sales Accounts Managers
Also included in this category:
|Part time workers:||4%|
|Male / Female:||64 / 36%|
|With Third Level:||70%|
Call centre managers are responsible for standards and targets relating to customer service, such as customer service targets, improvement and development of particular areas of the centre and staff management.
A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:
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|Call centre manager - from: GradIreland|
|Procurement Officer / Buyer|
|Corporate Sales Manager|
|Customer Service Representative|
|Customer Support / Telesales Agent|
|Customer Service Agent - Insurance|
|International Sales Representative|
|Logistics / Supply Chain Manager|
|Purchasing Manager - Retail|
|Technical Sales Representative|
|Business Development Executive|
|Medical Sales Representative|
|Sales / Telesales Worker - Online|
|Retail Sales Manager|
|Area Sales Manager|
|Betting Shop Manager|
|Call Centre Operator|
|Computer Systems Sales Manager|
|Computer / Software Sales Assistant|
|Market Stall Trader|
|Retail Store Demonstrator|
|Vehicle Parts Salesperson|
|Purchasing Manager - Manufacturing|
|Client Relations Manager|
|This occupation is popular with people who have the following Career Interests... |
...and for people who like working in the following Career Sectors:
|Sales, Retail & Purchasing|
|Business Management & Human Resources|
|Search for Related Courses from Qualifax - the National Learners Database
|Further Ed & PLC Course Suggestions|
|If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.