Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Elaine McGarrigle from CRH plc to give some advice for people considering this job:

 

Elaine McGarrigle

Mechanical Engineer

CRH plc

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  Elaine McGarrigle

The most important skill that a person in my position can have is communication.

One needs to be able to communicate effectively with people of all levels in order to do a days work. I think that this is the most important quality, to be able to fit in well with people, everyone from the operators to the senior management, one needs to be able to read them and how best to communicate with them.

An interest in basic engineering and in the heavy machine industry.

It is important to realise that working as a mechanical engineer in Irish Cement does not generally involve sitting at your desk all day. It involves alot of hands on, on-site work so a person needs to be prepared to get their hands dirty.

Another quality that is important is to be willing to learn. Even after a number of years in college, one needs to be eager to learn the ins and outs of a new environment; how cement is made, what equipment is involved, what generally goes wrong and how it is fixed.

Everyone will help and teach you but you need to open your mind and be prepared to take it all in.

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Not surprisingly, some aspect of the natural sciences will run through the Naturalists interests - from ecological awareness to nutrition and health. People with an interest in horticulture, land usage and farming (including fish) are Naturalists.

Some Naturalists focus on animals rather than plants, and may enjoy working with, training, caring for, or simply herding them. Other Naturalists will prefer working with the end result of nature's produce - the food produced from plants and animals. Naturalists like solving problems with solutions that show some sensitivity to the environmental impact of what they do. They like to see practical results, and prefer action to talking and discussing.
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Occupation Details

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Airport Information Assistant

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€18k > 38 
Airport Information Assistant
Salary Range
(thousands per year)*
€18 - 38 
Related Information:
Data Source(s):
CareersPortal

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Provides information for passengers and the general public at an airport information desk.


The Work header image

Airport information assistants help passengers make their way around the often bewildering environment of an airport terminal. The terminal is busy, usually crowded and often noisy. Most of their time is spent as part of a small team, looking after an information desk in the main concourse.  
 
Their responsibilities include answering telephone enquiries and making announcements for passengers over the public address system, as well as dealing with passengers face-to-face. Passengers who do not speak English may need to be assisted in their own language.  
 
Airport information assistants monitor computerised flight information systems in order to keep passengers up-to-date on arriving and departing aircraft. They provide flight information, direct people to travel and terminal facilities, and use their initiative when appropriate.  
 
In smaller airports, the duties of airport information assistants are sometimes expanded to include foreign currency exchange, lost property, booking hotels and car hire.  
 
Information Assistants provide passengers with information on transport options from the airport to other local destinations, or provide local maps and directions to passenger's required destination, e.g. hotel or meeting.

 


Personal Qualitiesheader image

You will need to have customer service skills and feel at ease when dealing with members of the general public. You will have to answer a wide range of questions and handle unforeseen situations. You must be bale to deal with difficult situations tactfully. You should be able to work well as part of a team.  
 
Whatever the pressures, you must be capable of remaining cool and calm. Tact and diplomacy are essential, especially when dealing with passengers who are distressed or difficult. You should be well groomed and mannerly.  
 
A clear speaking voice is essential, as well as the ability to communicate both to individuals and groups. Larger airports expect airport information assistants to be fluent in at least one language other than English.  
 
A background in the travel industry or experience of dealing with people is an advantage.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Airport Information Assistant - from:  N.C.S. [UK]

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Organisation: Dublin Airport Authority
  Address: Head Office, Dublin Airport, Co Dublin
  Tel: (01) 814 1111
  Email: Click here
  Url Click here

 

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Transport & Logistics

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