Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Lisa Kelly from Health Service Executive to give some advice for people considering this job:

 

Lisa Kelly

Speech and Language

Health Service Executive

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  Lisa Kelly

Get some experience working with both children and the elderly and feel comfortable working with both. Throughout college you will take part in clinical placements where you will be required to work with various age groups.

Work hard in school and achieve good Leaving Cert. results in order to get the necessary points for entry into the course.

Research the career thoroughly and arrange to speak with a speech and language therapist to discuss the job further.

Think about the personal characteristics mentioned below that are important for the job and think about whether you possess these characteristics

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Occupation Details

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Airport Information Assistant

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a bank teller would benefit from experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€18k > 38
Airport Information Assistant
Salary Range
(thousands per year)*
€18 - 38
Related Information:
Data Source(s):
CareersPortal

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Provides information for passengers and the general public at an airport information desk.


Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

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Go..Search YouTube for Airport Information Assistant videos

The Work header image

Airport information assistants help passengers make their way around the often bewildering environment of an airport terminal. The terminal is busy, usually crowded and often noisy. Most of their time is spent as part of a small team, looking after an information desk in the main concourse.  
 
Their responsibilities include answering telephone enquiries and making announcements for passengers over the public address system, as well as dealing with passengers face-to-face. Passengers who do not speak English may need to be assisted in their own language.  
 
Airport information assistants monitor computerised flight information systems in order to keep passengers up-to-date on arriving and departing aircraft. They provide flight information, direct people to travel and terminal facilities, and use their initiative when appropriate.  
 
In smaller airports, the duties of airport information assistants are sometimes expanded to include foreign currency exchange, lost property, booking hotels and car hire.  
 
Information Assistants provide passengers with information on transport options from the airport to other local destinations, or provide local maps and directions to passenger's required destination, e.g. hotel or meeting.


Personal Qualitiesheader image

You will need to have customer service skills and feel at ease when dealing with members of the general public. You will have to answer a wide range of questions and handle unforeseen situations. You must be bale to deal with difficult situations tactfully. You should be able to work well as part of a team.  
 
Whatever the pressures, you must be capable of remaining cool and calm. Tact and diplomacy are essential, especially when dealing with passengers who are distressed or difficult. You should be well groomed and mannerly.  
 
A clear speaking voice is essential, as well as the ability to communicate both to individuals and groups. Larger airports expect airport information assistants to be fluent in at least one language other than English.  
 
A background in the travel industry or experience of dealing with people is an advantage.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

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Go..Airport Information Assistant - from: N.C.S. [UK]

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Contactsheader image

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Organisation: Dublin Airport Authority
Address: Head Office, Dublin Airport, Co Dublin
Tel: (01) 814 1111
Email: Click here
Url Click here

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Career Guidance

This occupation is popular with people who have the following Career Interests...


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Transport & Logistics

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Further Ed & PLC Course Suggestions
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