In Summary - Computer / Software Sales Assistant
Computer/software sales assistants work in stores selling computers and computer-related goods. They help customers choose the products that best meet their needs.
Computer / Software Sales Assistants typically work in the following Career Sectors:
Videos on the Web
- Computer / Software Sales Assistant- from: Youtube Search
The Work - Computer / Software Sales Assistant
Computer/software sales assistants help customers choose those products which would best meet their needs and perform all the tasks necessary to complete the sale.
Many customers will not have a detailed knowledge of computers, so the assistant may need to spend a while talking to them to find out their needs. Customers will expect in-depth information and informed advice. In many cases, the customer will also want the assistant to demonstrate the hardware or software concerned.
When a sale has been made, assistants take the payment and record the sale on an electronic cash register.
As well as their direct selling responsibilities, computer/software sales assistants are generally expected to perform a range of other duties. These may include setting up display machines and dealing with customer complaints and returned goods.
Many computer/software stores also have associated mail order and Internet operations. In such cases, assistants' responsibilities may also include taking telephone orders and enquiries, answering letters and emails, processing orders, and general post room duties.
Interests - Computer / Software Sales Assistant
This occupation is typically suited for people with the following Career Interests:
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with sophiscticated technology. These types prefer mentally stimulating environments and often pay close attention to developments in their chosen field.
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
As a computer/software sales assistant, you will need an interest in computers and a good knowledge of the products on sale.
A willingness to learn and develop your knowledge is also important as the technology and computer industry is constantly changing and improving.
You will be the first (perhaps only) person potential customers meet, so you will need to be clean and tidy in appearance, and friendly and polite. Good communication skills are essential, both when listening to customers to try to understand their needs and when explaining sometimes complex technical matters to them. You will need to remain calm and courteous at all times.
You must enjoy working in a close-knit team and be prepared to be adaptable.
Finally, physical fitness/stamina is important, as computer/software sales assistants are on their feet for most of the day. They may also be required to carry heavy boxes containing computers and other equipment to and from the stockroom and to customers' cars.
Entry Requirements - Computer / Software Sales Assistant
Pay & Salary - Computer / Software Sales Assistant
Salary Range (thousands per year)* 18k - 30k
Last Updated: March, 2017
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Labour Market Updates - Computer / Software Sales Assistant
While the majority of those employed in this occupation are employed in the wholesale and retail sector, demand, and indeed shortages, primarily relates to those employed in the IT sector, with language skills a key factor.
National Skills Bulletin 2018