In Summary - Domestic Services Manager
Domestic Services Managers typically work in the following Career Sectors:
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The Work - Domestic Services Manager
Domestic services managers make sure that places like hospitals, universities and colleges, residential homes, schools and hotels are clean and well maintained. The title of the job varies depending on where it takes place. They are known as 'housekeepers' in the hotel industry and 'domestic bursars' in places like university halls of residence. The duties are very similar, despite the variations in title.
Domestic services managers must have a good understanding of the equipment and techniques that are used to do the cleaning, even though they don't do it themselves. They are responsible for the materials and equipment used, and must keep up-to-date with new technology.
Many domestic services managers work in hospitals and organise teams of workers who keep the inside of the building clean and in good condition. For obvious reasons, hygiene and the control of pests are important factors in hospitals. Other duties may include:
- organising laundry services
- arranging repairs
- organising and maintaining furnishings and interior decorations
- allocating living accommodation in hospitals to medical and nursing staff
- high risk cleaning, for example, operating theatres
Domestic services managers organise work rotas, and train, supervise and check the work of the domestic staff. They are usually responsible for taking on new staff, so need to be confident in personnel and industrial relations matters. They are required to provide a socially acceptable environment for the public. They are involved in preserving fabric, fittings and furnishings.
Domestic services managers often work within a tight budget, and have to find the most cost-effective way of organising staff and providing an efficient service.
Managers sometimes live in their place of work, so they can be on call at all times. Their main aim is to provide an appropriate standard of service in the most efficient and cost effective way.
Most commonly reported Work Tasks
- Plan and prepare employee work schedules.
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Establish and implement operational standards and procedures for the departments supervised.
- Investigate complaints about service and equipment, and take corrective action.
- Maintain required records of work hours, budgets, payrolls, and other information.
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
- Check and maintain equipment to ensure that it is in working order.
Most commonly reported Work Activities
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others.
Interests - Domestic Services Manager
This occupation is typically suited for people with the following Career Interests:
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.
Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
You must be up to the physically demanding aspects of the job. Much of the day is spent monitoring work and training staff. You need to have good organisation skills. And you must be capable of dealing with sudden crises calmly and efficiently. You must also have good delegation skills.
It is also important to be a good team builder. You need to win the confidence of the staff many of whom are low paid. You must keep the staff motivated and make sure that they understand the need for high standards.