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Realist

Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.

Salary Range
€k - €k
Career Zone

In Brief...

Domestic services managers oversee the cleaning and maintenance of large residences. They work in places like universities, hospitals, nursing homes or hotels.

Knowledge

  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Skills

  • Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
  • Speaking Talking to others to convey information effectively.
  • Time Management Managing one's own time and the time of others.

In Summary - Domestic Services Manager

Career Sectors

Domestic Services Managers typically work in the following Career Sectors:

Construction Projects
Construction, Architecture & Property
Construction Projects
Construction, Architecture & Property

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The Work - Domestic Services Manager

Domestic services managers make sure that places like hospitals, universities and colleges, residential homes, schools and hotels are clean and well maintained. The title of the job varies depending on where it takes place. They are known as 'housekeepers' in the hotel industry and 'domestic bursars' in places like university halls of residence. The duties are very similar, despite the variations in title.  
 
Domestic services managers must have a good understanding of the equipment and techniques that are used to do the cleaning, even though they don't do it themselves. They are responsible for the materials and equipment used, and must keep up-to-date with new technology.  
 
Many domestic services managers work in hospitals and organise teams of workers who keep the inside of the building clean and in good condition. For obvious reasons, hygiene and the control of pests are important factors in hospitals. Other duties may include:

  • organising laundry services
  • arranging repairs
  • organising and maintaining furnishings and interior decorations
  • allocating living accommodation in hospitals to medical and nursing staff
  • high risk cleaning, for example, operating theatres

Domestic services managers organise work rotas, and train, supervise and check the work of the domestic staff. They are usually responsible for taking on new staff, so need to be confident in personnel and industrial relations matters. They are required to provide a socially acceptable environment for the public. They are involved in preserving fabric, fittings and furnishings.  
 
Domestic services managers often work within a tight budget, and have to find the most cost-effective way of organising staff and providing an efficient service.  
 
Managers sometimes live in their place of work, so they can be on call at all times. Their main aim is to provide an appropriate standard of service in the most efficient and cost effective way.

Most commonly reported Work Tasks

  • Plan and prepare employee work schedules.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Investigate complaints about service and equipment, and take corrective action.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.

Most commonly reported Work Activities

  • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others.

Interests - Domestic Services Manager

This occupation is typically suited for people with the following Career Interests:

Enterprising

Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Realist

Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.

Qualities

You must be up to the physically demanding aspects of the job. Much of the day is spent monitoring work and training staff. You need to have good organisation skills. And you must be capable of dealing with sudden crises calmly and efficiently. You must also have good delegation skills.  
 
It is also important to be a good team builder. You need to win the confidence of the staff many of whom are low paid. You must keep the staff motivated and make sure that they understand the need for high standards.

Entry Requirements - Domestic Services Manager

Pay & Salary - Domestic Services Manager

Labour Market Updates - Domestic Services Manager

Useful Contacts - Domestic Services Manager

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