Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Lydia Peppard from Health Service Executive to give some advice for people considering this job:

Lydia Peppard

Care Assistant

Health Service Executive

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Lydia Peppard
The advise that I would give to someone considering this job is to do their Leaving Cert and do the Transition year as this would give an opportunity to get some job experience or do some voluntary work within the community.

Do a Level 5 FETAC health related course. The skills and qualities that are needed to do this type of work are a real sense of caring for other people, communication skills, listening skills, be able to take and give constructive criticism without causing or taking offence, patience a willing to give your best effort to your work.
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Administrative
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
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Occupation Details

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Housing Officer / Manager

Job Zone

Education
Most of these occupations require qualifications at NFQ Levels 7 or 8 (Ordinary / Honours Degrees) but some do not.

Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, you may need to complete three - four years of college and work for several years in the career area to be considered qualified.

Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, computer programmers, chemists, environmental engineers, criminal investigators, and financial analysts.

€18k > 40
Housing Staff
Salary Range
(thousands per year)*
€18 - 40
Related Information:
Housing Assistant: 18 - 30
Housing Officer: 18 - 40
Data Source(s):
CareersPortal

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Plans and allocates public housing, assessing fair rents and supervising tennant facility provision.


Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

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Go..Search YouTube for Housing Officer / Manager videos

The Work header image

Housing officers plan the long-term public housing provision in a particular area. They assess housing needs and housing conditions and make sure that the best use is made of existing resources such as housing stock and budgets.

Housing officers work closely with committees of councillors, architects and builders, social services, tenants' groups and private housing associations. Housing Officers deal with breaches of tenancy agreements and carry out regular inspections of properties. They also initiate legal proceedings when all other attempts to recover rents have failed.  
 
They aim to create a mix of housing to suit the needs of the whole community, including the requirements of groups such as people with physical disabilities, and elderly and single people. Housing Officers support and encourage tenants groups.  
 
Most housing officers work for local authorities or housing associations where they co-ordinate demolition, new building and the renovation of existing property. They organise the allocation of housing, the assessment of fair rents and the collection of rent from people who are behind with their payments. They supervise the work of junior staff. They also supervise the day to day maintenance and management of rented properties within their geographical areas.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.

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Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.

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Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.

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Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

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Act as liaisons between on-site managers or tenants and owners.

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Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

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Market vacant space to prospective tenants through leasing agents, advertising, or other methods.

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Prepare detailed budgets and financial reports for properties.

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Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.

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Direct and coordinate the activities of staff and contract personnel and evaluate their performance.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Monitoring and Controlling Resources: Monitoring and controlling resources and overseeing the spending of money.

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Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Coordinating the Work and Activities of Others: Getting members of a group to work together to accomplish tasks.

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Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Speaking: Talking to others to convey information effectively.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Writing: Communicating effectively in writing as appropriate for the needs of the audience.

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Negotiation: Bringing others together and trying to reconcile differences.

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Coordination: Adjusting actions in relation to others' actions.

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Time Management: Managing one's own time and the time of others.

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Persuasion: Persuading others to change their minds or behavior.

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Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Personal Qualitiesheader image

As a housing officer you will need good communication skills as you will work closely with other professionals and tenants. You also need to be able to lead and motivate junior staff. You should have good organisational skills and negotiation skills. You should also be able to solve problems.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Housing manager/officer - from: GradIreland
Go..Housing Officer - from: N.C.S. [UK]
Go..Housing Policy Officer - from: N.C.S. [UK]

Related Occupationsheader image

Contactsheader image

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Organisation: Irish Council for Social Housing
Address: 50 Merrion Square East, Dublin 2
Tel: (01) 661 8334
Email: Click here
Url Click here

Job Search


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Building, Construction & Property

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Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 12