Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Peter Clifford from An Garda Síochána to give some advice for people considering this job:

 

Peter Clifford

Probationer Garda

An Garda Síochána

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  Peter Clifford
To get physically fit for the entrance tests and also for the demanding physical nature of the job. Also I would tell people to enjoy themselves before they join as it’s a job for at least 30 years.

I would also informl people about the variety of avenues people can get into when they have completed their training. There really is a career for every person regardless of where their interests lie. There is so many specialised units and prospects.
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Administrative?
Administrative 
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
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Occupation Details

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Medical Records Clerk

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, electricians typically complete four years of training in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€25k > 45 
Medical Secretary
Salary Range
(thousands per year)*
€25 - 45 
Related Information:
Data Source(s):
CPL

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
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At a Glance... header image

Medical records clerks play an important role in the smooth running of hospitals and clinics. They set up and maintain a system of keeping patients' records on file.


The Work header image

Medical records clerks provide administrative and clerical support for patient care in hospitals. They take and record patients' details. Most records clerks use a computer to keep, find and update the records.  
 
They are responsible for a lot more than this; in fact, they play a vital role in the smooth running of hospitals and clinics. For example, they admit patients and arrange further appointments or ambulance transport if needed. They also write and receive letters, answer telephone calls and direct patients to the right department or clinic.  
 
All hospitals keep detailed records of in-patient and outpatient details. Clerks update the records every time a patient is seen or receives treatment, and when personal details change.  
 
Clerks may also allocate diagnostic or therapeutic codes. Each illness or disease has its own code. Using doctors' notes for guidance, clerks select the correct code from lists kept in the medical record department. Clerks also keep records of waiting lists, the number of beds available and how quickly patients are treated.

 


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Protect the security of medical records to ensure that confidentiality is maintained.

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Review records for completeness, accuracy, and compliance with regulations.

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Retrieve patient medical records for physicians, technicians, or other medical personnel.

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Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.

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Process patient admission or discharge documents.

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Transcribe medical reports.

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Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.

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Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.

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Identify, compile, abstract, and code patient data, using standard classification systems.

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Release information to persons or agencies according to regulations.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Updating and Using Relevant Knowledge:  Keeping up-to-date technically and applying new knowledge to your job.

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Processing Information:  Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Organizing, Planning, and Prioritizing Work:  Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Documenting/Recording Information:  Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

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Communicating with Supervisors, Peers, or Subordinates:  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Establishing and Maintaining Interpersonal Relationships:  Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Getting Information:  Observing, receiving, and otherwise obtaining information from all relevant sources.

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Interacting With Computers:  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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Performing Administrative Activities:  Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

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Analyzing Data or Information:  Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Clerical:  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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English Language:  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Computers and Electronics:  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Customer and Personal Service:  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Reading Comprehension:   Understanding written sentences and paragraphs in work related documents.

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Active Listening:   Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking:   Talking to others to convey information effectively.

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Writing:   Communicating effectively in writing as appropriate for the needs of the audience.

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Critical Thinking:   Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Time Management:   Managing one's own time and the time of others.

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Monitoring:   Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Judgment and Decision Making:   Considering the relative costs and benefits of potential actions to choose the most appropriate one.

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Learning Strategies:   Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Complex Problem Solving:   Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Personal Qualitiesheader image

As a medical records clerk, you need to be methodical and well organised. It is vital that you respect the confidentiality of people's records. Knowledge of computers is helpful, and good number skills are required to handle large amounts of statistical data.  
 
Reception duties can sometimes be stressful, particularly in accident and emergency departments. You must be able to cope with this pressure, and be friendly, helpful, tactful and reassuring when dealing with anxious patients or relatives.  
 
Medical records clerks working in smaller hospitals must be prepared to tackle a greater variety of tasks.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Medical Records Co-ordinator - from:  icould [UK] Video

Related Occupationsheader image

Contactsheader image

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Organisation: Public Appointments Service
  Address: Chapter House, 26/30 Abbey Street Upper, Dublin 1
  Tel: (01) 858 7400 or Locall: 1890 44 9999
  Email: Click here
  Url Click here

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Organisation: Health Management Institute of Ireland
  Address: Heather House, Heather Road, Sandyford Business Park, Dublin 18
  Tel: (01) 297 4070
  Email: Click here
  Url Click here

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Organisation: Health Service Executive (HSE)
  Address: Dr Steevens' Hospital, Steevens Lane, Dublin, 8
  Tel: 01 635 2000
  Email: Click here
  Url Click here

 

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Medical & Healthcare

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