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Social
The Social person's interests focus on some aspect of those people in their environment. In all cases the social person enjoys the personal contact of other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people, and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
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Occupation Details

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Clerk (General)

Job Zone

Education
These occupations usually require a Leaving Certificate or equivalent.

Related Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, jobs requiring you to deal with the public would benefit from previous experience working directly with the public.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Job Zone Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, retail salespersons and tellers.

€18k > 23
Filing Clerk
Salary Range
(thousands per year)*
€18 - 23
Related Information:
Data Source(s):
Brightwater / Sigmar

Last Updated: July, 2015

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
1%
Occupational Category

Other Administrators N.E.C.

Also included in this category:

Number Employed:

60,200

Part time workers: 39%
Aged over 55: 17%
Male / Female: 17 / 83%
Non-Nationals: 7%
With Third Level: 47%
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At a Glance... header image

Works in the administration office of a business performing day to day office duties.


Videos & Interviews header image

1Total Records:1

Marie Coughlin
Clerical Officer
Maire Coughlin is a Clerical Officer working in Cork County Council in the Housing Maintenance Department.  She did a Secretarial Course after school and has worked in the County Council for the last 32 years in a variety of roles.
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Follow the links below to watch videos related to this occupation:

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Go..Committee Clerk - from: icould [UK] Video
Go..Office Clerk - from: YouTube Video

Go..Search YouTube for Clerk (General) videos

The Work header image

Clerks work in offices, helping to ensure the smooth running of their organisation's administrative and information systems. They have a wide range of clerical and administrative duties, and usually work under supervision.  
 
Clerks may be responsible for collecting and opening the post, and for delivering it to the appropriate department or member of staff. They may also collect outgoing mail and prepare it for sending.  
 
They provide administrative support, carrying out duties such as photocopying, faxing, filing hard copy documents, answering the telephone, taking messages, ordering stationery and other resources, and perhaps providing cover on a reception desk or telephone.  
 
Some clerks may specialise in accounts/finance work, with particular responsibility for the financial aspects of office administration, such as preparing invoices and working out the cost of customer orders. They calculate wages based on employees' time sheets, deducting tax, medical insurance, pensions contributions and National Insurance.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

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Answer telephones, direct calls, and take messages.

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Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

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Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

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Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

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Compile, copy, sort, and file records of office activities, business transactions, and other activities.

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Compute, record, and proofread data and other information, such as records or reports.

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Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

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Complete work schedules, manage calendars, and arrange appointments.

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Review files, records, and other documents to obtain information to respond to requests.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.

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Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

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Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

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Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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Assisting and Caring for Others: Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Scheduling Work and Activities: Scheduling events, programs, and activities, as well as the work of others.

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Interacting With Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Speaking: Talking to others to convey information effectively.

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Writing: Communicating effectively in writing as appropriate for the needs of the audience.

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Service Orientation: Actively looking for ways to help people.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Coordination: Adjusting actions in relation to others' actions.

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Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

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Time Management: Managing one's own time and the time of others.

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Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Personal Qualitiesheader image

Employers look for employees that are well organised, methodical and careful in their work. Some clerical tasks can be repetitive, so you must be happy to work in this type of environment. An ability to keep your concentration and accuracy at all times is also required.  
 
Good literacy and number skills will be important, for example, when completing forms or keeping records of sales figures.  
 
Computer, word processing or keyboard skills are increasingly important. Word processor operators may be required to have typing speeds of between 40 and 50 words per minute. You must also be able to operate standard office equipment, such as fax machines and photocopiers.  
 
Many employers prefer clerks to have a smart appearance, especially if they have reception duties. You are also likely to need a professional, polite, helpful telephone manner.  
 
Clerks usually work under supervision, although you must be able to use your initiative to complete tasks.  
 
Teamwork skills are also desirable in a clerk as you will be working as part of a larger team.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

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Go..Registrar of Births. Deaths and Marriages - from: N.C.S. [UK]

Related Occupationsheader image

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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Banking, Insurance & Financial Services
Clerical & Administration

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