Featured Advice
What are your interests?

Creative?

Creative

Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be drawn towards the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.

Occupation Details

logo imagelogo image

Office Equipment Service Technician

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skills, knowledge, or experience is required for these occupations. For example, several years of full or part-time employment in the area may suffice.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship or training program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€20k > 41
Office Equipment Service Technician
Salary Range
(thousands per year)*
€20 - 41
Related Information:
Data Source(s):
CareersPortal

Last Updated: April, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
17.4%
Occupational Category

IT User Support Technicians

Also included in this category:

IT support technicians; customer support analysts; help desk operators; system support officers.

Number Employed:

7,800

Part time workers: 5%
Aged over 55: 6%
Male / Female: 79 / 21%
Non-Nationals: 26%
With Third Level: 80%
Return to List
Saves this course to your Career File if you are registered.

At a Glance... header image

Office machine service engineers install, service and repair the wide range of machinery and equipment used in offices.


Videos & Interviews header image

Follow the links below to watch videos related to this occupation:

Note: you will be leaving the CareersPortal Site


Go..Search YouTube for Office Equipment Service Technician videos

The Work header image

When equipment goes wrong, service engineers travel to the customer's office. They may only have to make a simple adjustment or they may have to dismantle the machine and use test equipment to locate and diagnose the fault.  
 
On routine servicing or maintenance duties, the engineer visits clients' offices on a regular schedule to clean the equipment, check its performance, make adjustments, and replace or repair worn or faulty parts.  
 
If the engineer cannot repair a fault, they may have to provide a replacement machine while they take the faulty equipment to a workshop for further tests and repair work.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

bullet

Converse with customers to determine details of equipment problems.

bullet

Reassemble machines after making repairs or replacing parts.

bullet

Travel to customers' stores or offices to service machines or to provide emergency repair service.

bullet

Reinstall software programs or adjust settings on existing software to fix machine malfunctions.

bullet

Advise customers concerning equipment operation, maintenance, or programming.

bullet

Test new systems to ensure that they are in working order.

bullet

Assemble machines according to specifications, using hand or power tools and measuring devices.

bullet

Operate machines to test functioning of parts or mechanisms.

bullet

Maintain records of equipment maintenance work or repairs.

bullet

Install and configure new equipment, including operating software or peripheral equipment.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

bullet

Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

bullet

Interacting With Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

bullet

Repairing and Maintaining Electronic Equipment: Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

bullet

Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

bullet

Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

bullet

Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

bullet

Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.

bullet

Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

bullet

Repairing and Maintaining Mechanical Equipment: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

bullet

Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

bullet

Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

bullet

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

bullet

Mechanical: Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

bullet

Telecommunications: Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

bullet

English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

bullet

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

bullet

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

bullet

Operation and Control: Controlling operations of equipment or systems.

bullet

Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly.

bullet

Troubleshooting: Determining causes of operating errors and deciding what to do about it.

bullet

Repairing: Repairing machines or systems using the needed tools.

bullet

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

bullet

Speaking: Talking to others to convey information effectively.

bullet

Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

bullet

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Personal Qualitiesheader image

Office machine service engineers need diagnostic and problem-solving skills to find the cause of a fault and patience to trace it. Nimble fingers, good eyesight and normal colour vision (to identify colour-coded wires and components) are important. You will need physical fitness and stamina to cope with lifting, bending and reaching into awkward spaces.  
 
You should be logical and methodical so that you can organise both your work schedules and the most efficient way to do each task. You must be friendly and have a professional manner. You need to be polite and mannerly to the customers.  
 
A full driving licence is usually required.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

Note: you will be leaving the CareersPortal Site

Go..Office Equipment Service Technician - from: N.C.S. [UK]

Related Occupationsheader image

Search for Jobs


Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Engineering & Manufacturing
Sales, Retail & Purchasing

Search for Related Courses from Qualifax - the National Learners Database

Go..