In Summary - Hotel General Manager
Hotel General Managers typically work in the following Career Sectors:
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The Work - Hotel General Manager
Hotels and motels are big business. Wherever you go in the world, you'll probably never be very far away from one. There are country hotels, luxury hotels, city hotels, motels and travel lodges serving the needs of all kinds of people. Running a hotel is demanding and varied work.
The manager of an international hotel in a large city may work differently to the manager of a small seaside hotel. But whatever kind of establishment it is, the manager will be responsible for making it successful. This means making sure that the standard of service is what the guests expect and that relevant laws and business procedures (accounting, for example) are followed.
The manager of a large hotel is usually known as a general manager. A hotel manager is responsible for ensuring that the business plan is carried out effectively. In their team, they might have a restaurant manager, a domestic services manager, a front office manager, a personnel manager and even a few others reporting to them.
Together they have regular management meetings, in which they discuss problems and possible solutions. The general manager checks progress on projects that other managers are doing and authorises any special actions that need to be taken. Through these meetings and by walking around the hotel, talking to guests and staff, the general manager gets a good idea of how well the hotel is doing.
In a small hotel, the manager might have to take a more hands-on approach. This may involve recruiting, training and supervising staff, checking and ordering stock, getting repairs done and so on.
Big national chains own many hotels and motels. In these cases, a lot of business strategy, policy and planning are done at the head office.
A hotel manager is responsible for making sure that the head office business plan is carried out effectively. In an independent hotel, or one that is part of a smaller chain, the manager may have more input and authority to decide on policy and strategy matters.
Managers sometimes live in the hotel, so they can be on call at all times.
Most commonly reported Work Tasks
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Greet and register guests.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Monitor the revenue activity of the hotel or facility.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Collect payments and record data pertaining to funds and expenditures.
- Manage and maintain temporary or permanent lodging facilities.
Most commonly reported Work Activities
- Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Interests - Hotel General Manager
This occupation is typically suited for people with the following Career Interests:
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
In all cases Hotel Managers must exhibit organisational abilities and qualities of leadership to motivate the team of staff so that their skills are used effectively. They must also be ready to deal with customer complaints and awkward guests. A willingness to work long and unsocial hours is essential.
Hotel Managers need to be confident and independent with a smart appearance and good communication and organisation skills. They have to command respect and trust in addition to having a good head for figures and understanding the various aspects of modern management techniques, such as budgeting and profit-making. Knowledge of foreign languages is also useful.
Entry Requirements - Hotel General Manager
Pay & Salary - Hotel General Manager
Salary Range (thousands per year)* 32k - 140k
General Manager Hotel: 65 - 140
Deputy General Manager/Operations Manager: 48 - 80
Front Office Manager: 32 - 46
Restaurant / Bar Manager: 35-52
HR Manager: 40-80
Revenue Manager: 42-65
Catering Manager (Hotel) 40-60
Food & Beverage Manager / Director: 40-55
Sales & Marketing Manager: 40-65
Excel Recruitment Hotel and Catering Salary Survey 2019
Last Updated: May, 2019
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Labour Market Updates - Hotel General Manager
While this occupation features regularly in the vacancy data, no evidence of shortages has been identified.
National Skills Bulletin 2018