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Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Salary Range
€40k - €60k
Career Zone

In Brief...

Supervises and manages the running of a restaurant or a catering service.

Knowledge

  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Skills

  • Service Orientation Actively looking for ways to help people.
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking Talking to others to convey information effectively.

In Summary - Restaurant / Catering Manager

Career Sectors

Restaurant / Catering Managers typically work in the following Career Sectors:

Business Management
Business Management & Human Resources
Restaurants and Nightlife
Food & Beverages
Restaurants and Nightlife
Tourism & Hospitality
Events and Conferences 
Tourism & Hospitality
Accommodation
Tourism & Hospitality
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Further Information

The Work - Restaurant / Catering Manager

Most commonly reported Work Tasks

  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.

Most commonly reported Work Activities

  • Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
  • Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members.
  • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Interests - Restaurant / Catering Manager

This occupation is typically suited for people with the following Career Interests:

Naturalist

Not surprisingly, some aspect of the natural sciences will run through the Naturalist's interests - from ecological awareness to nutrition and health. People with an interest in horticulture, land usage and farming (including fish) are Naturalists.

Some Naturalists focus on animals rather than plants, and may enjoy working with, training, caring for, or simply herding them. Other Naturalists will prefer working with the end result of nature's produce - the food produced from plants and animals. Naturalists like solving problems with solutions that show some sensitivity to the environmental impact of what they do. They like to see practical results and prefer action to talking and discussing.

Enterprising

Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Qualities

If you can stay calm under pressure and still get things done, you might make a good catering/restaurant manager. This is a job that demands a wide range of skills and the kind of personality that enjoys being busy and working with people.

You must enjoy working with people in this job. There are colleagues to liaise with, staff to supervise, suppliers to negotiate with and customers to make happy. In a job like this, your communication and interpersonal skills could be tested to the limit. (It could also be useful if you enjoy foreign languages, or at least you are willing to learn.)

It's also a job for people with a lot of energy. You'll have to work long hours and be happy to work when other people are enjoying their free time. You'll also be on your feet a lot - this isn't the kind of management job that can be done from behind a desk. It is important to have a business sense and have good organisational skills. As a manager you should have skills in leadership, teamwork, problem-solving and dispute resolution.

As a manager you must be able to give clear instructions and motivate staff to work precisely and consistently. A cheerful but firm, authoritative manner is necessary. You need to be able to work within agreed budgets, time frames and to plan and prioritise work. Managers need to understand the policies and priorities of their company.

Entry Requirements - Restaurant / Catering Manager

One way of becoming a Catering/Restaurant Manager is to get a lower level job and work your way up. This is a common and respected way of reaching management in this industry. As you work your way up, you will have to study for appropriate qualifications and it will be a good idea to get experience in different areas - for example, bar work, kitchen, waiter/waitress, restaurant supervisor and administration.

There are hundreds of courses available across Ireland to help you get started in the Tourism and Hospitality Sector. If full-time education doesn’t suit, you can also avail of some great apprenticeship programmes in the industry.

Courses in restaurant and hospitality management from certificate right up to master level, can help you get started. Level 4, 5 & 6 courses in Hospitality Operations for example, can be found at the Further Education Institutes and ETB centres nationally.  

Level 7 & level 8 Degree Programmes in Hospitality Management e.g.DT408 are available at Institutes of Technology countrywide. 

See alsolist of hospitality courses from getalifeintourism.

Last Updated: November, 2015

Pay & Salary - Restaurant / Catering Manager

Salary Range (thousands per year)* €40k - €60k

Data Source(s):
Excel Recruitment Hotel and Catering Salary Survey 2019

Last Updated: May, 2019

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

Labour Market Updates - Restaurant / Catering Manager

While this occupation features regularly in the vacancy data, no evidence of shortages has been identified.

National Skills Bulletin 2018

Useful Contacts - Restaurant / Catering Manager

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