In Summary - Computer Systems Technician
The Work - Computer Systems Technician
When new computers arrive from suppliers, computer service technicians check that they are as ordered, then connect and test them to make sure that they are working properly. They install any specialist software which the user may need (such as computer-aided design or email programs). They may also install the equipment at the user's workstation, and perhaps provide basic instruction on how to use it.
Technicians also repair and upgrade older machines.
They may also work on other computer-related equipment, such as printers, scanners and digital cameras.
Where computer networks are used in the organisation, technicians may be responsible for administrative tasks such as issuing passwords and performing a daily back-up, as well as dealing with any problems that crop up. If their main task involves supporting computer networks, they are likely to be given the job title network technician or network administrator.
Many computer service technicians are 'on call' for part or all of their working time to support users who have problems. This might involve explaining how a particular program function works, or identifying and eradicating a computer virus. In some cases, computer service technicians may be able to talk users through their problem on the phone, but in others they may need to visit them personally.
Where they cannot solve a particular problem, technicians may need to talk to suppliers and manufacturers' support staff to try to find a solution.
Most commonly reported Work Tasks
- Oversee the daily performance of computer systems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Most commonly reported Work Activities
- Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
- Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Interests - Computer Systems Technician
This occupation is typically suited for people with the following Career Interests:
The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with sophiscticated technology. These types prefer mentally stimulating environments and often pay close attention to developments in their chosen field.
Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.
Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
As a computer service technician, you will need an interest in computers and a logical, methodical approach to your work. Patience and perseverance are important. You will also need a good understanding of the hardware and software used in the organisation (though training is likely to be provided).
Good communication skills are important when speaking to users or clients. Some may not be able to explain their problem clearly, so you will need to be patient, asking questions to help clarify the nature of the problem, and then suggest steps they can take to overcome it.
A reasonable level of physical fitness/stamina is desirable, as computer service technicians may have to carry computers and other heavy equipment to and from storerooms and to users' offices. For some jobs, you may need a driving licence.
Entry Requirements - Computer Systems Technician
Pay & Salary - Computer Systems Technician
Salary Range (thousands per year)* 19k - 39k
Last Updated: March, 2017
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Labour Market Updates - Computer Systems Technician
Useful Contacts - Computer Systems Technician
- Discover Science & Engineering, Wilton Park House, Wilton Place, Dublin, 2
- Click Here
ICS - The Society for Chartered IT Professionals in Ireland