In Summary - Credit Controllers
The Work - Credit Controllers
Most commonly reported Work Tasks
- Keep records of customers' charges and payments.
- Evaluate customers' computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards.
- File sales slips in customers' ledgers for billing purposes.
- Receive charge slips or credit applications by mail, or receive information from salespeople or merchants by telephone.
- Mail charge statements to customers.
- Prepare credit cards or charge account plates.
Most commonly reported Work Activities
- Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Interests - Credit Controllers
This occupation is typically suited for people with the following Career Interests:
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
To be a credit controller you should have:
- good spoken and written communication skills
- an assertive but tactful manner
- calmness under pressure
- an organised and methodical approach
- the ability to work to strict deadlines
- good negotiation skills
- the ability to explain financial matters firmly and clearly
- good mathematical skills
- administrative and computer skills.
Credit controllers are in general the most abused employees within any company – customers lie to them all the time, complain about them, especially when they are putting off paying an invoice, customers are aggressive, and shout and swear at them. At the same time they walk the fine line between getting paid and not causing any problems for the company they work for. These problems diminish as the company they work for is more dominant with the market or it is a multi-national.
Entry Requirements - Credit Controllers
Employers will expect you to have a good standard of general education, and confidence with difficult situations, numbers, and using spreadsheets and computerised accounts packages. Previous experience of office administration or customer service work is often required.
The Irish Institute of Credit Management is the professional body for this type of work. Membership level is open to those depending on experience in the business.
Most new people entering this area of work have a mimumum of a QQI Level 5 in Business or Accountancy and many have a third level (min. Level 7) business related qualification.
Last Updated: March, 2015
Pay & Salary - Credit Controllers
Salary Range (thousands per year)* 25k - 45k
Sigmar / Brightwater / Hudson
Last Updated: March, 2017
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Labour Market Updates - Credit Controllers
With over 50,000 persons employed, job opportunities are likely to continue in this occupation in areas such as fund accountants, accounts payable/receivable and payroll. This occupation had over 8,700 recent job hires in 2017 indicating a high level of churn is occurring. Employment totals are expected to fall in the coming years due to the impact of outsourcing and automation in these roles.
National Skills Bulletin 2018