In Summary - QC (Quality Control / Assurance) Manager
QC (Quality Control / Assurance) Managers typically work in the following Career Sectors:
Videos & Interviews
Michael Bohane, QA Manager
Michael Bohane works as a QA Manager for Teva Pharmaceuticals Ireland based in Waterford. Following his Leaving Cert he did a BSc and then a MSc in Biochemistry in UCC. He also did a Diploma in Pharmaceutical Manufacturing Practice (QP Qualification) allowing him to function as a QP and release product to market.
Fergus O'Connell, Quality Officer
Fergus works as a Senior Quality Officer in Teva Pharmaceuticals in Waterford. He completed his Leaving Cert with three Science subjects and went on to University College Cork to complete a degree in Microbiology. He started in Teva as a QA (Quality Assurance) Analyst and worked up to his current position.
Videos on the Web
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The Work - QC (Quality Control / Assurance) Manager
Quality assurance takes place in all manufacturing and production industries. It is a process designed to make sure that a product meets standards of quality and safety. Quality assurance inspectors make sure that everything from raw materials to finished products meets quality and safety standards.
It would be impractical to test every product that leaves a factory. Instead, inspectors make regular checks and tests on samples of the product.
Testing methods vary depending on what type of product is being made, and on the particular set of quality and safety standards that applies to the product. Inspectors may make visual inspections with the naked eye or they may use technical equipment like microscopes. Further tests may be necessary, perhaps including weighing and measuring.
Some quality assurance tests may be routine and quick. Increasingly, quality control inspectors use automated systems to test thousands of samples very quickly. Other tests may be more complex and take much longer. The nature of the tests varies depending on the industry. For example, in food processing industries, inspectors may be responsible for making sure products meet food safety and nutritional standards. In a pharmaceutical company, an inspector may test the safety and purity of drugs. Quality Assurance Inspectors are required to communicate with production workers and work together to develop systems that promote quality.
Quality assurance inspectors keep records of all the tests they have carried out. They may use charts and statistics to analyse their results. They may then write and perhaps present a report to show their findings. If there is a problem, quality control inspectors meet with production staff to decide if current processes need to be changed at all. They analyse quality assurance data and make recommendations for improvements. They are also responsible for compiling reports on all their findings.
Quality standards are usually set by the manufacturing company itself, by a statutory body like the National Standards Association of Ireland or by legislation.
Most commonly reported Work Tasks
- Collect and analyze production samples to evaluate quality.
- Analyze quality control test results and provide feedback and interpretation to production management or staff.
- Stop production if serious product defects are present.
- Monitor performance of quality control systems to ensure effectiveness and efficiency.
- Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
- Instruct staff in quality control and analytical procedures.
- Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.
- Participate in the development of product specifications.
- Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of quality control.
- Identify critical points in the manufacturing process and specify sampling procedures to be used at these points.
Most commonly reported Work Activities
- Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
- Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Judging the Qualities of Things, Services, or People Assessing the value, importance, or quality of things or people.
- Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Interests - QC (Quality Control / Assurance) Manager
This occupation is typically suited for people with the following Career Interests:
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.
Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.
You must be observant and very good at paying attention to detail. You will also need patience because some tests are complex and take a long time to complete. You should have a logical, methodical approach to your work, and you must be precise when taking measurements and recording figures.
You need good number skills to understand statistics and good computer skills because test results are often stored and displayed on computers. Also, tests may be performed on automated testing systems.
Quality assurance inspectors should have report writing skills. They should have good administration and clerical skills.
You will need tact and discretion to point out problems to production workers, and strong communication skills to encourage and motivate others to improve the quality of their work. Quality assurance inspectors must have good interpersonal skills to get on with people of all ages and backgrounds. You will also need communication skills to explain your findings and advice clearly to others. You should be able to work as part of a team and be safety conscious.
Entry Requirements - QC (Quality Control / Assurance) Manager
Pay & Salary - QC (Quality Control / Assurance) Manager
Salary Range (thousands per year)* 45k - 95k
Sigmar / Brightwater / CPL / Robert Walters / Hudson / Lincoln
Last Updated: March, 2017
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Labour Market Updates - QC (Quality Control / Assurance) Manager
While no shortages have been identified in this area, strong employment growth would indicate job opportunities exist for experienced personnel.
National Skills Bulletin 2018