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Salary Range
€18k - €26k
Job Zone

In Brief...

Attends to the luggage of guests and tries to help them with their queries.

Knowledge

  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Skills

  • Service Orientation Actively looking for ways to help people.
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking Talking to others to convey information effectively.
  • Coordination Adjusting actions in relation to others' actions.
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

In Summary - Hotel Porter

Career Sectors

Hotel Porters typically work in the following Career Sectors:

Temping
Clerical & Administration
Seasonal Work in Tourism
Tourism & Hospitality
Accommodation
Tourism & Hospitality

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Further Information

The Work - Hotel Porter

Hotel Porters assist hotel guests with their luggage, and advise them of the facilities available within the hotel. Porters deal with messages and enquiries, deliver post, newspapers and snacks to guests, operate lifts, act as door attendants and call taxis.  
 
Hotel Porters perform a number of housekeeping duties such as; moving furniture, large quantities of china, and glassware, cleaning public areas, and unloading stores. They may also be involved in setting up conference rooms for meetings. Hotel Porters are also responsible for hanging the national flag.  
 
In unionised hotels, Porters provide a variety of information services for guests. This includes booking - theatre tickets, airline tickets and coach tours. Porters who are involved in these duties would not be responsible for maintenance or housekeeping duties. Those who are on duty overnight may have responsibility for security in the hotel. They also may operate the night bar or a mini-bar behind the reception desk.  
 
In larger hotels, there are likely to be several Porters and jobs may be specialised i.e. Luggage Porter, and Hall Porter, whereas in smaller hotels one Porter may have to deal with a number of these duties.

Most commonly reported Work Tasks

  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Greet incoming guests and escort them to their rooms.
  • Receive and mark baggage by completing and attaching claim checks.
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
  • Assist physically challenged travelers and other guests with special needs.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Deliver messages and room service orders, and run errands for guests.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Explain the operation of room features such as locks, ventilation systems, and televisions.

Most commonly reported Work Activities

  • Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
  • Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Operating Vehicles, Mechanized Devices, or Equipment Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Interests - Hotel Porter

This occupation is typically suited for people with the following Career Interests:

Realist

Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Qualities

Certain personal qualities are required including, a polite manner, honesty, reliability, efficiency and a smart appearance. Good communications skills are essential, as it is a job for people who enjoy meeting and helping others.  
 
Good physical fitness and stamina is also important as the job involves standing, walking and carrying luggage and other heavy loads.

Entry Requirements - Hotel Porter

Porters are employed in large and small hotels, throughout the country and overseas. Applications should be made directly to hotels seeking employment.  
 
Training  
Training is provided on-the-job, working alongside an experienced staff member for a period of time. Employers may organise an Induction Programme for new employees, outlining the hotel's safety and evacuation procedures and any specific company policies they have.  
 
A driving licence is useful. Some hotels have a courtesy minibus that porters may be asked to drive from time to time.  
 
Failte Ireland run courses in hospitality which could further your career.

Last Updated: November, 2015

Pay & Salary - Hotel Porter

Salary Range (thousands per year)* €18k - €26k

Data Source(s):
CareersPortal

Last Updated: April, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

Labour Market Updates - Hotel Porter

Useful Contacts - Hotel Porter

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