In Summary - Airport Check-in Agent
Supervises passengers on arrival at an airline check-in desk.
Airport Check-in Agents typically work in the following Career Sectors:
Videos on the Web
- Airport Check-in Agent- from: Youtube Search
- Customer Service Agent - from: Aer Lingus [Video]
- Airline Customer Service Agent - from: N.C.S. [UK]
The Work - Airport Check-in Agent
Airport check- in agents usually work for an airline, or for a ground services agent on behalf of an airline.
Check-in agents are responsible for making sure that passengers and their luggage safely board the right aircraft at the right time. In this role, you will often be the first person that passengers meet as they start their journey so it is important to have a welcoming attitude in order to give them a positive experience.
Check-in agents are required to deal with passenger enquiries about flight departures and arrivals, provide boarding passes and luggage labels, weigh baggage and collect any excess weight charges.
It may also be required that check-in agents assist passengers through immigration and customs, or escort passengers who have night flight connections or special needs as well as calming and reassuring nervous passengers.
Interests - Airport Check-in Agent
This occupation is typically suited for people with the following Career Interests:
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
Airport Check-in agents must have excellant communication and interpersonal skills as the job is predominantly involved in dealing with the public.
A polite and professional approach to dealing with all manners of customers is necessasry. Maintaing patience and dealing tactfully with passengers, practicising good customer service at all times is essential.
You will have to answer a wide range of questions and handle unforeseen situations. Good problem solving skills, a helpful approach and team work ethic is also required.
Entry Requirements - Airport Check-in Agent
Pay & Salary - Airport Check-in Agent
Salary Range (thousands per year)* 20k - 24k
Average of €10 - €11 euro per hr
Last Updated: May, 2019
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.