In Summary - Hotel Receptionist
Hotel Receptionists typically work in the following Career Sectors:
Videos on the Web
- Hotel Receptionist- from: Youtube Search
- Reception Manager - from: icould [UK] Video
The Work - Hotel Receptionist
Hotel receptionists welcome guests as they enter the hotel, checking them in and out, issuing keys and directing them to their rooms. They may accept room reservations made on the telephone, by fax or email. Receptionists may confirm bookings in writing, often using a computer or word processor to type letters. They keep accurate records of which guests have arrived at or left the hotel.
Hotel receptionists may also provide guests with information about local attractions and places of interest. They provide some additional services for the convenience of guests, such as ordering newspapers or taxis.
To prepare a customer's account, receptionists must put together the cost of additional items such as drinks, telephone calls and newspapers, and include them in the final bill. Some receptionists may also deal with foreign currency exchange.
Receptionists reflect the public image of the hotel; it is very important that they make guests feel welcome, answer their queries and promote the facilities of the hotel.
Other tasks include general clerical work, word processing, operating the switchboard and fax machine. Hotel receptionists liaise with other departments of the hotel such as housekeeping staff to determine when a room is available for use and with porters to give assistance to guests.
Most commonly reported Work Tasks
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys and escort instructions to bellhops.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
Most commonly reported Work Activities
- Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
- Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Interests - Hotel Receptionist
This occupation is typically suited for people with the following Career Interests:
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
Clear speech, a polite manner and a high standard of personal appearance are important qualities in a receptionist. You must be calm and well organised, even when working under pressure.
The receptionist is usually the first person to receive a customer complaint, so you must have excellent customer service skills, tact, and know when to refer a case to the manager.
Administrative work requires accuracy and attention to detail. Receptionists must be familiar with handling cash, credit cards, cheques and foreign currency. The reception office may also deal with correspondence, so you may have to use secretarial and typing skills. The ability to speak a foreign language can be useful.
You should be able to operate standard office equipment, such as computers, photocopiers and fax machines.
Entry Requirements - Hotel Receptionist
As a receptionist or front office manager you can work in hotels and guesthouses across Ireland and around the world. The front desk is also a great step on the ladder to senior management roles such as Rooms Division Manager.
There are hundreds of courses available across Ireland to help you get started in the Tourism and Hospitality Sector. If full-time education doesn’t suit, you can also avail of some great apprenticeship programmes in the industry.
Courses in hotel front office management and hospitality management can help you get started at the front desk. Level 4, 5 & 6 courses in Hospitality Operations for example, can be found at the Further Education Institutes and ETB centres nationally.
Level 7 & level 8 Degree Programmes in Hospitality Management e.g.DT408 are available at Institutes of Technology countrywide.
Last Updated: November, 2015
Pay & Salary - Hotel Receptionist
Salary Range (thousands per year)* 22k - 30k
Reception Supervisor: 25 - 30
Receptionist: 22 - 27
Excel Recruitment Hotel and Catering Salary Survey 2019
Last Updated: May, 2019
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.