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Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their best operating under supervisors who give clear guidelines, and performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Occupation Details

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Customer Services Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skills, knowledge, or experience is required for these occupations. For example, several years of full or part-time employment in the area may suffice.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship or training program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€18k > 65
Customer Service Manager
Salary Range
(thousands per year)*
€18 - 65
Related Information:
Customer Service Representative: 18 - 34
Customer Service Team Leader: 24 - 45
Customer Service Manager: 20 - 65
Data Source(s):
Sigmar / Brightwater / CPL / Robert Walters / Abrivia

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Shortage Indicator

Shortages have been identified in the National Skills Bulletin 2017 for the following areas:

Associate professional sales and customer service roles: "those employed as sales assistants work primarily in the wholesale and retail sector, whereas business sales executives and those in customer service occupations are employed across a range of sectors including finance, IT and industry, in addition to wholesale and retail."

5.9%
Occupational Category

Customer Service Occupations

Also included in this category:

Call centre agents and operators; customer service advisers (call centre); telephonists; communication operators; market research interviewers; customer advisers, customer service administrators; customer services representatives.

Number Employed:

23,100

Part time workers: 21%
Aged over 55: 11%
Male / Female: 43 / 57%
Non-Nationals: 23%
With Third Level: 58%
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At a Glance... header image

The customer services manager ensures that all staff work to their company's standard in satisfying each customer's requirement, enquiry or complaint politely and efficiently.


Videos & Interviews header image

1Total Records:1

Nicole Feighery
Customer Care Manager

Nicole Feighery is a Customer Care Manager at Chill Insurance. Nicole graduated from TCD with a degree in Natural Science. Throughout her time working in the financial services sector she has obtained a number of relevant qualifications and is currently studying towards a Management Diploma in Insurance. 

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The Work header image

Depending on the type of retail outlet, the activities of the Customer Services Manager may involve the following:

  • Dealing with the in-store and telephone customer complaints.
  • Organising/promoting store credit card schemes.
  • Organising 'wedding list' and 'birthday-list' schemes for customers.
  • Organising corporate gifts schemes.
  • Working with the despatch department to distribute products sold within the various schemes.
  • Working with the marketing department in sales/service promotion.

The customer services manager works closely with the retail management team, which may include the store manager/department manager, the retail buyer, the stock-room manager etc. The customer services manager also provides important feedback on customer satisfaction to store and retail managers and the rest of the retail management team. They oversee the tills and checkout operations.


Personal Qualitiesheader image

Customer services managers should possess strong administrative skills and product knowledge. Like all retail managers, they must show strong leadership skills, and be able to show that they can motivate others and communicate effectively with people from all walks of life.  
 
It is essential that they enjoy dealing with people. They must be good managers of their own time and be confident and decisive in unpredictable situations. Personal qualities should include politeness, tact, and good listening skills. Customer services managers must have the ability to pay attention to detail, to plan and set priorities, and they should possess good analytical skills.  
 
A good level of general fitness is needed for this job.


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Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Sales, Retail & Purchasing

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Further Ed & PLC Course Suggestions
If you are interested in this occupation, then the following courses may also be of interest. Note that these course suggestions are not intended to indicate that they lead directly to this occupation, only that they are related in some way and may be worth exploring.

Courses found: 1