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Enterprising

Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.

Salary Range
€32k - €140k
Career Zone

In Brief...

Supervise and control the running of hotels or Leisure/Hospitality company and ensures that customers are satisfied.

Knowledge

  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation Actively looking for ways to help people.
  • Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
  • Speaking Talking to others to convey information effectively.

In Summary - Hospitality Manager

Career Sectors

Hospitality Managers typically work in the following Career Sectors:

Business Management
Business Management & Human Resources
Accommodation
Tourism & Hospitality
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Videos on the Web

The Work - Hospitality Manager

Most commonly reported Work Tasks

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Collect payments and record data pertaining to funds and expenditures.
  • Manage and maintain temporary or permanent lodging facilities.

Most commonly reported Work Activities

  • Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Interests - Hospitality Manager

This occupation is typically suited for people with the following Career Interests:

Social

The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.

Enterprising

Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Entry Requirements - Hospitality Manager

Pay & Salary - Hospitality Manager

Salary Range (thousands per year)* €32k - €140k

General Manager Hotel: 65 - 140
Deputy General Manager/Operations Manager: 48 - 80
Front Office Manager: 32 - 46
Restaurant / Bar Manager: 35-52
HR Manager: 40-80
Revenue Manager: 42-65
Catering Manager (Hotel) 40-60
Food & Beverage Manager / Director: 40-55
Sales & Marketing Manager: 40-65

Data Source(s):
Excel Recruitment Hotel and Catering Salary Survey 2019

Last Updated: May, 2019

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

Labour Market Updates - Hospitality Manager

While this occupation features regularly in the vacancy data, no evidence of shortages has been identified.

National Skills Bulletin 2018

Useful Contacts - Hospitality Manager

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