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Enterprising

Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.

Salary Range
€21k - €36k
Career Zone

In Brief...

Provide a wide range of postal services to customers, plus other services such as bill payment, banking services and passport applications.

Knowledge

  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Skills

  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking Talking to others to convey information effectively.
  • Reading Comprehension Understanding written sentences and paragraphs in work related documents.
  • Service Orientation Actively looking for ways to help people.
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

In Summary - Post Office - Customer Service Agent

Career Sectors

Post Office - Customer Service Agents typically work in the following Career Sectors:

Brick and Mortar Stores
Sales, Retail & Purchasing

Videos on the Web

Further Information

The Work - Post Office - Customer Service Agent

As well as the traditional post office services such as selling stamps and mailing letters and parcels, post office clerks and customer service assistants now process a range of services including bill payments, passport applications and banking services.  
 
Post office counter clerks use a computer system to deal with accounts and sales, keep records of all transactions, and provide receipts. They also offer advice to customers about the services they provide.  
 
Some counter clerks do general administrative work behind the scenes in their regional office. This may involve keeping accounts, writing letters to customers and clients, personnel work, maintaining staff records and the control of stock.  
 
Experienced counter clerks may have the opportunity to work on the post office counters helpline. Operators answer enquiries from both customers and sub postmasters/mistresses relating to the products and services offered.

Most commonly reported Work Tasks

  • Keep money drawers in order, and record and balance daily transactions.
  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Register, certify, and insure letters and parcels.
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Most commonly reported Work Activities

  • Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Interests - Post Office - Customer Service Agent

This occupation is typically suited for people with the following Career Interests:

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Realist

Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.

Qualities

As a counter clerk, you will need to be numerate and able to handle cash confidently. You should be able to pay attention to detail and keep your concentration while handling money and important documents. Accuracy is an essential skill in this type of work.  
 
Communicating with customers is an important part of the job, and you should be polite and helpful. You should also be able to adjust your approach to the different needs of customers. You must be capable of working under minimum supervision and as a member of a team of counter clerks.  
 
An Post has the following requirements for qualities and skills in its employees:

  • A good level of spoken and written English
  • Good customer service and interpersonal skills
  • Good team working skills
  • Basic PC skills
  • Eligibility to work in Ireland

Entry Requirements - Post Office - Customer Service Agent

Pay & Salary - Post Office - Customer Service Agent

Salary Range (thousands per year)* €21k - €36k

Data Source(s):
Payscale.com

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

Labour Market Updates - Post Office - Customer Service Agent

National Skills Bulletin 2018

Useful Contacts - Post Office - Customer Service Agent

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