In Summary - Travel Agency Manager
Travel Agency Managers typically work in the following Career Sectors:
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The Work - Travel Agency Manager
Travel agency managers are responsible for the smooth running of their office. They make sure that the agency makes a profit by selling holiday packages on behalf of
Managers use marketing policies to attract custom. For example, they may promote a particular resort or type of holiday to the public. They may do this by advertising in local papers or commercial radio and by putting up visual displays in the agency. They also give presentations on services offered by the agency.
In a large travel agency, there may be different sections dealing with counter services (mainly holidays), foreign exchange (currency and travellers' cheques) and business travel (telephone contact with company executives). The manager must co-ordinate the work of staff in each section. They are also responsible for staff training programmes to
make sure that everyone has a wide range of experience. Travel agency managers also deal with finance and administration and would deal with any complaints.
Although clerical staff deal with most public enquiries, managers will give advice to new clients, especially if they wish to organise more complex trips such as group holidays.
Managers must reach sales targets set by their superiors, and compile accounts and sales figures for head office.
Work can be pressurised and demanding at certain times of the year.
Most commonly reported Work Tasks
- Collect payment for transportation and accommodations from customer.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
- Book transportation and hotel reservations, using computer terminal or telephone.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
- Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
Most commonly reported Work Activities
- Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
- Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Interests - Travel Agency Manager
This occupation is typically suited for people with the following Career Interests:
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
You must be able to communicate and relate well to the local community. You will need presentation skills, for when you address large audiences about the services offered by the agency or about a particular holiday offer. Excellent organisational skills are vital for co-ordinating various aspects of the work and for keeping the office in order.
Entry Requirements - Travel Agency Manager
Pay & Salary - Travel Agency Manager
Salary Range (thousands per year)* 16k - 31k
Last Updated: March, 2017
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
Labour Market Updates - Travel Agency Manager
No shortages have been identified for this occupation.
National Skills Bulletin 2018