In Summary - Betting Shop Manager
The Work - Betting Shop Manager
Betting shops are licensed to take bets from customers or 'punters' on sporting events such as horse races, greyhound races and football matches. They also take bets on non-sporting events such as the result of a General Election or snow falling on Christmas Day. Most betting shops are relatively small workplaces employing, on average, about five people.
Managers supervise staff, organise work schedules and recruit and train new staff. The manager must make sure that the shop is run efficiently and is kept secure, in order to make a profit.
The bookmaker determines the betting odds for most events in advance. In a betting shop that is part of a chain, these are sent and published by a central office. Managers may be allowed to lay odds on special bets for regular customers. If it is a highly unusual bet or the amount of the prize money is particularly high, the manager has to telephone the racing director for clearance to accept the bet.
It is the responsibility of the manager to make sure all winning bets are settled quickly. This involves calculating the correct winning amounts. Often, the calculations are complex. The manager must also handle any complaints arising from customers and make sure that the shop is, at all times, operating within regulations laid down by law.
Betting shops are part of the leisure industry. It is the job of the manager to encourage people to use their shop. They do this by making customers feel welcome and relaxed, and also discussing betting opportunities with them.
Most commonly reported Work Tasks
- Compute and verify amounts won and lost, then pay out winnings or refer patrons to workers such as gaming cashiers so that winnings can be collected.
- Collect bets in the form of cash or chips, verifying and recording amounts.
- Collect cards or tickets from players.
- Answer questions about game rules or casino policies.
- Compare the house hand with players' hands to determine the winner.
- Check to ensure that all players have placed their bets before play begins.
- Conduct gambling tables or games, such as dice, roulette, cards, or keno, and ensure that game rules are followed.
- Prepare collection reports for submission to supervisors.
- Pay off or move bets as established by game rules and procedures.
- Inspect cards or equipment to be used in games to ensure they are in proper condition.
Most commonly reported Work Activities
- Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Judging the Qualities of Things, Services, or People Assessing the value, importance, or quality of things or people.
- Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Interests - Betting Shop Manager
This occupation is typically suited for people with the following Career Interests:
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
You must be numerate and capable of working quickly and accurately, as most calculations are done without using a calculator. You should also be good at chatting to customers and managing the staff under your supervision. You should also be able to work well under pressure.
You should be scrupulously honest and reliable. Tact is required when dealing with awkward customers and genuine complaints. An interest in sport is preferable but not essential.
Entry Requirements - Betting Shop Manager
Pay & Salary - Betting Shop Manager
Salary Range (thousands per year)* 19k - 55k
Last Updated: March, 2017
* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.