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Occupation Details

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Hotel General Manager

Job Zone

Education
Most occupations in this zone require job specific training (vocational training) related to the occupation (NFQ Levels 5 and 6 or higher), related on-the-job experience, or a relevant professional award.

Related Experience
Previous work-related skills, knowledge, or experience is required for these occupations. For example, several years of full or part-time employment in the area may suffice.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognised apprenticeship or training program may be associated with these occupations.

Job Zone Examples
These occupations usually involve using communication and organisational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include restaurant managers, electricians, agricultural technicians, legal secretaries, hairdressers, and web developers.

€21k > 120
Hotel Management
Salary Range
(thousands per year)*
€21 - 120
Related Information:
Trainee Manager Hotel: 21+
General Manager Hotel: 34 - 120
Deputy/Operations Manager: 40- 60
Front Office Manager: 30+
Restaurant / Bar Manager: 30-45
Assistant Manager: 26-35
HR Manager: 35+
Revenue Manager: 38+
Catering Manager (Hotel) 35-50
Maintenance Manager: 35-55
Food & Beverage Manager / Director: 40-60
Events / Conference / Banqueting Manager: 30-40
Rooms Division Manager: 35-55
Sales & Marketing Manager / Director: 40-80
Digital Marketing Manager / Director: 50-70

Tourism Insight 2016 Figures: Duty Manager - Hotel manager: 25k - 100k
Data Source(s):
RecruitIreland; IHF / Fáilte Ireland / Tourism Insight (2016) / PayScale.com

Last Updated: March, 2017

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.
5.8%
Occupational Category

Hotel & Accommodation Managers

Also included in this category:

Hotel managers; accommodation managers.

Number Employed:

7,600

Part time workers: 13%
Aged over 55: 28%
Male / Female: 40 / 60%
Non-Nationals: 23%
With Third Level: 48%
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At a Glance... header image

Responsibility for the functioning of the hotel, co-ordinating the team efforts of staff, securing additional business and controlling costs.


Videos & Interviews header image

1Total Records:1

Michelle Ryan
Corporate Sales Manager

Michelle Ryan is Corporate Sales Manager with the Park Plaza Hotel in Tyrellstown.  She took a degree in Hospitality Management in Cathal Brugha Street with Failte Ireland. The degree was a 4 year programme with a work placement in the 3rd year.

Go to Interview

Follow the links below to watch videos related to this occupation:

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Go..Hotel Operations Manager - from: YouTube Video

Go..Search YouTube for Hotel General Manager videos

The Work header image

Hotels and motels are big business. Wherever you go in the world, you'll probably never be very far away from one. There are country hotels, luxury hotels, city hotels, motels and travel lodges serving the needs of all kinds of people. Running a hotel is demanding and varied work.  
 
The manager of an international hotel in a large city may work differently to the manager of a small seaside hotel. But whatever kind of establishment it is, the manager will be responsible for making it successful. This means making sure that the standard of service is what the guests expect and that relevant laws and business procedures (accounting, for example) are followed.  
 
The manager of a large hotel is usually known as a general manager. A hotel manager is responsible for ensuring that the business plan is carried out effectively. In their team, they might have a restaurant manager, a domestic services manager, a front office manager, a personnel manager and even a few others reporting to them.  
 
Together they have regular management meetings, in which they discuss problems and possible solutions. The general manager checks progress on projects that other managers are doing and authorises any special actions that need to be taken. Through these meetings and by walking around the hotel, talking to guests and staff, the general manager gets a good idea of how well the hotel is doing.  
 
In a small hotel, the manager might have to take a more hands-on approach. This may involve recruiting, training and supervising staff, checking and ordering stock, getting repairs done and so on.  
 
Big national chains own many hotels and motels. In these cases, a lot of business strategy, policy and planning are done at the head office.  
 
A hotel manager is responsible for making sure that the head office business plan is carried out effectively. In an independent hotel, or one that is part of a smaller chain, the manager may have more input and authority to decide on policy and strategy matters.  
 
Managers sometimes live in the hotel, so they can be on call at all times.


Tasks & Activitiesheader image

The following is a list of the most commonly reported tasks and activities for this occupation

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Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

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Greet and register guests.

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Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

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Monitor the revenue activity of the hotel or facility.

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Train staff members.

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Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

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Coordinate front-office activities of hotels or motels, and resolve problems.

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Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

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Collect payments and record data pertaining to funds and expenditures.

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Manage and maintain temporary or permanent lodging facilities.

Work Activities header image

The following is a list of the most commonly reported work activities in this occupation.

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Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.

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Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.

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Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

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Guiding, Directing, and Motivating Subordinates: Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

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Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

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Monitoring and Controlling Resources: Monitoring and controlling resources and overseeing the spending of money.

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Assisting and Caring for Others: Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

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Coaching and Developing Others: Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

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Staffing Organizational Units: Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.


Knowledge header image

The following is a list of the five most commonly reported knowledge areas for this occupation.

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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.


Skillsheader image

The following is a list of the most commonly reported skills used in this occupation.

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Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Management of Financial Resources: Determining how money will be spent to get the work done, and accounting for these expenditures.

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Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

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Service Orientation: Actively looking for ways to help people.

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Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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Speaking: Talking to others to convey information effectively.

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Writing: Communicating effectively in writing as appropriate for the needs of the audience.

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Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

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Coordination: Adjusting actions in relation to others' actions.

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Management of Material Resources: Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Personal Qualitiesheader image

In all cases Hotel Managers must exhibit organisational abilities and qualities of leadership to motivate the team of staff so that their skills are used effectively. They must also be ready to deal with customer complaints and awkward guests. A willingness to work long and unsocial hours is essential.  
 
Hotel Managers need to be confident and independent with a smart appearance and good communication and organisation skills. They have to command respect and trust in addition to having a good head for figures and understanding the various aspects of modern management techniques, such as budgeting and profit-making. Knowledge of foreign languages is also useful.


Further Informationheader image

A detailed description of this occupation can be found on a number of online databases. Follow the link(s) below to access this information:

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Go..Hotel Manager - from: N.C.S. [UK]
Go..Hotel manager - from: GradIreland

Related Occupationsheader image

Contactsheader image

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Organisation: Fáilte Ireland
Address: Amiens Street, Dublin 1
Tel: (01) 884 7700
Email: Click here
Url Click here

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Organisation: Irish Hotels Federation
Address: 13 Northbrook Road, Dublin 6
Tel: 01 497 6459
Email: Click here
Url Click here

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Career Articles

A Career in the Hotel Sector
Earn While You Learn in The Hospitality Sector
A Day in the Life of a Hotel Manager

Career Guidance

This occupation is popular with people who have the following Career Interests...


...and for people who like working in the following Career Sectors:

Business Management & Human Resources
Tourism & Hospitality

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