Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Mary Joyce from Department of Education and Skills to give some advice for people considering this job:

Mary Joyce

Secondary School Teacher

Department of Education and Skills

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Mary Joyce
Teaching as they say is a vocation, it is a job that requires patience and enthusiasm. If you are considering teaching you need to look beyond the holidays and think of the 9-4 Monday to Friday spent dealing with children or teenagers and the challenges which they might pose.

I would advise anyone thinking of teaching as a career to speak with Teachers and learn of their experiences, both positive and negative. I personally would encourage people to consider teaching as it is an extremely rewarding profession in terms of the interaction you get daily with young people and the colleagues you meet in the job.
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The Social person's interests focus on some aspect of those people in their environment. In all cases the social person enjoys the personal contact of other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people, and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
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English Language & I.T. Skills

Course Code(s):  5M2071
QQI Award Code:  5M2071 Contact Centre Operations
Award:  National Framework of Qualifications level
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Cork College of Commerce

Cork College of Commerce
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Course overview

Course Code 5M2071
QQI Award Code 5M2071 Contact Centre Operations
Award National Framework of Qualifications level

Course Description

This QQI Level 5 course is specifically designed for International Students to help improve fluency in English and acquire IT and customer care skills. This leads to opportunities to gain employment here and abroad and also to the prospect to progress to further study at third level.

What will you Study?

Communications 5N0690
Contact Centre Skills 5N1361
Customer Service 5N0972
English as a Second Language 5N1632
Spreadsheet Methods 5N1977
or Information Technology 4N1125/
Computer Applications 4N1112
The Internet 5N1611
Word Processing 5N1358
Work Experience 5N1356
Important Colleges may add/remove modules to keep the course updated and to meet demands. Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.

Progression to CAO Courses

Higher Education Links Scheme (HELS)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with Any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on one of the Award Codes below:

Old FETAC Code New QQI Code
BCCOX 5M2071

To calculate Points based on your QQI award results, use the PLC Points Calculator.

Further Research

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Colleges often have information about the course on their own website, along with other useful information relating to the college. (Note: Not always available)

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Qualifax is the National Learners Database. (Note: Link not always available)

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Other courses you may be interested in...

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Computers and on-line Customer Service - FIT CityNorth College of Further Education 
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Software Development Cork College of Commerce 
IT Maintenance and Support (FIT) Cork College of Commerce 
Software Development Mallow College of Further Education 

Sample Careers


Related Career Sectors

This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Classic Arts, Languages & Culture
Computers & ICT
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National Statistics for this Award (All Ireland)

The following data provides general information about this Award from colleges across Ireland.