Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Richard Storey from McDonald's to give some advice for people considering this job:

Richard Storey

Shift Manager

McDonald's

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Richard Storey

The initial couple of days can be tough as you are in training and it can make people rethink about working here, but I would have to say persevere, as there are rewards at the end of the tunnel.

McDonald's put their people first and never leave them doing the same job all the time. To work in McDonald's you requires patience, a good personality with a willingness to learn something new everyday.

Showing an interest in other peoples interests would help as you have to work as a team so interpersonal skills are ESSENTIAL!!

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Business & Office Information Systems - Reception

Course Code(s):  5M1997 CI061BR
QQI Award Code:  5M1997 Office Administration
Award:  National Framework of Qualifications level
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Course overview

Course Code 5M1997 CI061BR
QQI Award Code 5M1997 Office Administration
Award National Framework of Qualifications level

Course Description

This course is designed to provide students with a broad and balanced skills base to enable them to work in an administrative area in any business sector. First impressions and perception are very important concepts in business. Front office specialists and receptionists are the first line of contact for the organisation and convey the business ethos to customers.

Students will develop additional skills tailored for the front office including modern telephone techniques, listening skills, dealing with complaints, keyboard techniques and software applications. Developing a professional image and role play feature strongly in this course. These specialist modules will complement the core modules in the course and prepare students for employment as a receptionist or front office specialist.

What will you Study?

Information and Administration 5N1389
Word Processing 5N1358
Customer Service 5N0972
Communications 5N0690
Database Methods 5N0783
Text Production 5N1422
Spreadsheet Methods 5N1977
Desktop Publishing 5N0785
Work Experience 5N1356
Reception and Frontline Office Skills 5N1407
Important Colleges may add/remove modules to keep the course updated and to meet demands. Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.

Progression to CAO Courses

Higher Education Links Scheme (HELS)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with Any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on one of the Award Codes below:

Old FETAC Code New QQI Code
BBSSX 5M1997

To calculate Points based on your QQI award results, use the PLC Points Calculator.

Further Research

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Colleges often have information about the course on their own website, along with other useful information relating to the college. (Note: Not always available)

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National Statistics for this Award (All Ireland)

The following data provides general information about this Award from colleges across Ireland.