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Computers and on-line Customer Service - FIT

Course Code(s):  5M2071
QQI Award Code:  5M2071 Contact Centre Operations
Award:  National Framework of Qualifications level
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CityNorth College of Further Education

CityNorth College of Further Education
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Course overview

Course Code 5M2071
QQI Award Code 5M2071 Contact Centre Operations
Award National Framework of Qualifications level

Course Description

This QQI award Level 5 Certificate course will qualify graduates to work in the rapidly expanding areas of eBusiness and on-line customer service. Students will acquire the knowledge, skill and competence to work in office administration and in a range of customer contact centre settings. Students will learn essential business administration skills, attain competence in a range of Microsoft Office 2010 applications, and develop their communication and customer service skills.

What will you Study?

Contact Centre Skills
Word Processing 5N1358
Spreadsheet Methods 5N1977
Internet
Communications 5N0690
Work Experience 5N1356
Customer Service 5N0972
Database Methods 5N0783
Business Administration Skills 5N1610
Important Colleges may add/remove modules to keep the course updated and to meet demands. Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.

Progression to CAO Courses

Higher Education Links Scheme (HELS)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with Any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on one of the Award Codes below:

Old FETAC Code New QQI Code
BCCOX 5M2071

To calculate Points based on your QQI award results, use the PLC Points Calculator.

Further Research

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Colleges often have information about the course on their own website, along with other useful information relating to the college. (Note: Not always available)

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Qualifax is the National Learners Database. (Note: Link not always available)

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Other courses you may be interested in...

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Course Title College
Software Development Colaiste Stiofain Naofa CFE 
Essential IT for the Office Cork College of Commerce 
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Information Processing Carrignafoy Community College 
ECDL - European Computer Driving Licence St. Fanahan's College 
Computers & Business Studies for Adults - FIT Mallow College of Further Education 
Software Engineering St. John's Central College 
Office Administration Colaiste Pobail Bheanntrai 
Administration - PA - Advanced Cork College of Commerce 
Computer Science Cork College of Commerce 
Information Processing - ECDL McEgan College 
English Language & I.T. Skills Cork College of Commerce 
Reception & Customer Service Cork College of Commerce 
Business Administration Maria Immaculata Community College 
Office Administration Kinsale College of Further Education 
Computing & eBusiness - Advanced St. John's Central College 
Software Development Cork College of Commerce 
eBusiness Rossa College 
Advanced ICT - Administration McEgan College 
Business Administration Mallow College of Further Education 
ICT Technical Writing St. John's Central College 
Software Development Cork College of Commerce 
IT Maintenance and Support (FIT) Cork College of Commerce 
Software Development Mallow College of Further Education 
Back to Work Colaiste Stiofain Naofa CFE 

Sample Careers


Related Career Sectors

This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Computers & ICT
Clerical & Administration
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National Statistics for this Award (All Ireland)

The following data provides general information about this Award from colleges across Ireland.