Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Elva Bannon from Smart Futures to give some advice for people considering this job:

Elva Bannon

Mechatronic Engineer

Smart Futures

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Elva Bannon

I found having education in a number of different areas of engineering to be beneficial to the work I am doing.

There is a whole world of possibilities out there for engineers, and it is difficult to know what subjects are necessary for the industry you will end up in. I was always interested in robotics and environmental issues, but it was not until my Masters that I really knew what I wanted to do.

General entry courses are quite useful, as you get a taste for a few different areas before you have to specialise, a lot of companies offer on the job training, and there is also the possibility of further study.

An engineering qualification teaches you so much more than just the technical subjects, but a way of looking at the world and solving problems in a logical and systematic way.

Engineers are sought after for these skills as much as the technical ones, and it opens up incredible opportunities. Engineering is not an easy route through college, but it is incredibly rewarding.

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Reception and Frontline Office Management

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Course overview

Course Code 5M1997 CI061BR
QQI Award Code 5M1997 Office Administration
Award National Framework of Qualifications level

Course Description

This course is designed to provide students with a broad and balanced skills base to enable them to work in an administrative area in any business sector. First impressions and perception are very important concepts in business. Front office specialists and receptionists are the first line of contact for the organisation and convey the business ethos to customers. Students will develop additional skills tailored for the front office including modern telephone techniques, listening skills, dealing with complaints, keyboard techniques and software applications. Developing a professional image and role play feature strongly in this course. These specialist modules will complement the core modules in the course and prepare students for employment as a receptionist or front office specialist.

What will you Study?

This course is designed to provide students with a broad and balanced skills base to enable them to work in an administrative area in any business sector. First impressions and perception are very important concepts in business. Front office specialists and receptionists are the first line of contact for the organisation and convey the business ethos to customers.

Students will develop additional skills tailored for the front office including modern telephone techniques, listening skills, dealing with complaints, keyboard techniques and software applications. Developing a professional image and role play feature strongly in this course. These specialist modules will complement the core modules in the course and prepare students for employment as a receptionist or front office specialist.
Information and Administration 5N1389
Word Processing 5N1358
Customer Service 5N0972
Communications 5N0690
Database Methods 5N0783
Text Production 5N1422
Spreadsheet Methods 5N1977
Desktop Publishing 5N0785
Work Experience 5N1356
Reception and Frontline Office Skills 5N1407
Important Colleges may add/remove modules to keep the course updated and to meet demands. Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.

Progression to CAO Courses

Higher Education Links Scheme (HELS)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with Any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on one of the Award Codes below:

Old FETAC Code New QQI Code
BBSSX 5M1997

To calculate Points based on your QQI award results, use the PLC Points Calculator.

Further Research

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Colleges often have information about the course on their own website, along with other useful information relating to the college. (Note: Not always available)

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Qualifax is the National Learners Database. (Note: Link not always available)

Disclaimer: These links are to web sites outside of CareersPortal and we accept no responsibility for the information on them.


Other courses you may be interested in...

The following courses are related to the course above and are from colleges in the same region. These might be worth exploring further. You can sort the list by Title or College by clicking on the column headings.
Course Title College
Administration and IT for Business Cavan Institute 
Business Studies Cavan Institute 
Business Studies - Accounting & Finance Cavan Institute 
Business Administration Cavan Institute 
Business Studies Cavan Institute 
Essential IT Skills for the Modern Office Cavan Institute 
Executive Personal Assistant Cavan Institute 

Sample Careers


Related Career Sectors

This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Clerical & Administration
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National Statistics for this Award (All Ireland)

The following data provides general information about this Award from colleges across Ireland.