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We asked Ejiro O'Hare Stratton from Health Service Executive to give some advice for people considering this job:

Ejiro O'Hare Stratton

Clinical Nurse Manager 2

Health Service Executive

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Ejiro O'Hare Stratton

I would advise having a degree in Human Resource Management and Industrial Relations. Professional training in nursing is necessary in order to understand patient care and what standards are required to provide quality care in an acute hospital setting.

One would also have to understand the value of planning, implementing and evaluating work practices in order to get the best out of employees. The person coming into the job would need to be patient, able to negotiate and work under pressure, as well as work on their own initiative.

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The Social person's interests focus on some aspect of those people in their environment. In all cases the social person enjoys the personal contact of other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people, and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
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Reception and Frontline Office Management

Course Code(s):  5M1997 CI061BR
QQI Award Code:  5M1997 Office Administration
Award:  National Framework of Qualifications level
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Course overview

Course Code 5M1997 CI061BR
QQI Award Code 5M1997 Office Administration
Award National Framework of Qualifications level

Course Description

This course is designed to provide students with a broad and balanced skills base to enable them to work in an administrative area in any business sector. First impressions and perception are very important concepts in business. Front office specialists and receptionists are the first line of contact for the organisation and convey the business ethos to customers.

Students will develop additional skills tailored for the front office including modern telephone techniques, listening skills, dealing with complaints, keyboard techniques and software applications. Developing a professional image and role play feature strongly in this course. These specialist modules will complement the core modules in the course and prepare students for employment as a receptionist or front office specialist.

What will you Study?

Information and Administration 5N1389
Word Processing 5N1358
Customer Service 5N0972
Communications 5N0690
Database Methods 5N0783
Text Production 5N1422
Spreadsheet Methods 5N1977
Desktop Publishing 5N0785
Work Experience 5N1356
Reception and Frontline Office Skills 5N1407
Important Colleges may add/remove modules to keep the course updated and to meet demands. Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.

Progression to CAO Courses

Higher Education Links Scheme (HELS)

This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.

To view CAO courses to which any Major Award (including this one) provides a possible Progression route, click below:

CAO with Any QQI Major Award

To view additional CAO courses which this specific course may lead to, click on one of the Award Codes below:

Old FETAC Code New QQI Code
BBSSX 5M1997

To calculate Points based on your QQI award results, use the PLC Points Calculator.

Further Research

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Colleges often have information about the course on their own website, along with other useful information relating to the college. (Note: Not always available)

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Qualifax is the National Learners Database. (Note: Link not always available)

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Other courses you may be interested in...

The following courses are related to the course above and are from colleges in the same region. These might be worth exploring further. You can sort the list by Title or College by clicking on the column headings.
Course Title College
Administration and IT for Business Cavan Institute 
Business Studies Cavan Institute 
Business Studies - Accounting & Finance Cavan Institute 
Business Administration Cavan Institute 
Business Studies Cavan Institute 
Essential IT Skills for the Modern Office Cavan Institute 
Executive Personal Assistant Cavan Institute 

Sample Careers


Related Career Sectors

This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Clerical & Administration
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National Statistics for this Award (All Ireland)

The following data provides general information about this Award from colleges across Ireland.