Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.

We asked Rachel Berry from Health Service Executive to give some advice for people considering this job:

Rachel Berry

Pharmacist

Health Service Executive

Read more

Rachel Berry
Consider your options carefully. It is likely that you are expecting top grades in your Leaving Certificate if you are considering pharmacy as a career so there will be plenty of doors open to you. Make sure you do plenty of work experience in different areas of pharmacy and if it is healthcare you are interested in then consider getting some work experience in medicine etc. I know quite a few people who have completed a pharmacy degree only to realise they actually want to do medicine!
Close

Enterprising?
Enterprising
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and like commerce, trade and making deals. Some are drawn to sales and marketing occupations. Many will eventually end up owning their own business, or managing a section in larger organisations. They tend to be very goal-oriented, and work best when focused on a target. Some have an entrepreneurial inclination.
All Courses
PLC Progression Routes
PLC Points Calculator
CAO Points Calculator
CAO Video Guide

Clonakilty Agricultural College
University College Cork - UCC
Pulse College
Career Interviews
Sector Profiles
School Subjects (LC)
College Courses
Close
Study Skills
Other
Work Experience (School)
CV & Interview Preparation
logo imagelogo image

IT Frontline Support

<
Back to CourseFinder
Cork College of Commerce

Cork College of Commerce
Must be registered to save to Career File

Course overview

Course Code 5M0536
QQI Award Code
Award National Framework of Qualifications level

Course Description

This course focuses on the key skills required to troubleshoot hardware and provide support and advice in a technical support capacity in a computer company or contact centre. Students will learn the essentials of hardware and networks in a local or cloud setting and how to resolve any security or other issues.

What will you Study?

Computer Systems Hardware 5N0548
Operating Systems 5N2928
Customer Service 5N0972
ICT Security Policy and Technology 5N0583
Frontline Technical Support Skills 6N2056
Networking Essentials 5N2929
Maths for Information Technology 5N18396
Virtualisation Support 5N2434
Work Experience 5N1356
Important Colleges may add/remove modules to keep the course updated and to meet demands. Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.

Further Research

hidden College Website Course Page

Colleges often have information about the course on their own website, along with other useful information relating to the college. (Note: Not always available)

hidden Qualifax Course Page

Qualifax is the National Learners Database. (Note: Link not always available)

Disclaimer: These links are to web sites outside of CareersPortal and we accept no responsibility for the information on them.


Other courses you may be interested in...

The following courses are related to the course above and are from colleges in the same region. These might be worth exploring further. You can sort the list by Title or College by clicking on the column headings.
Course Title College
Networks & Cyber Security St. John's Central College 
Software Development Colaiste Stiofain Naofa CFE 
Essential IT for the Office Cork College of Commerce 
Multimedia St. John's Central College 
Computers & Office Applications St. John's Central College 
Computer Maintenance Colaiste Stiofain Naofa CFE 
ECDL - European Computer Driving Licence St. Fanahan's College 
Computers & Business Studies for Adults - FIT Mallow College of Further Education 
Software Development St. John's Central College 
Office Administration Colaiste Pobail Bheanntrai 
Office Management Cork College of Commerce 
Computer Science Cork College of Commerce 
Computer Game Design & Development St. John's Central College 
English Language & I.T. Skills for International Students Cork College of Commerce 
Multimedia - Advanced St. John's Central College 
Networks & Cyber Security - Advanced St. John's Central College 
Reception & Customer Service Cork College of Commerce 
Business Administration Maria Immaculata Community College 
Office Administration Kinsale College 
Multimedia Production - Advanced Certificate Kinsale College 
Computer Training - Applied St. John's Central College 
Computing & eBusiness - Advanced St. John's Central College 
Multimedia Production Kinsale College 
Cloud Computing - Advanced St. John's Central College 
Computer Game Design & Development - Advanced St. John's Central College 
Computers and on-line Customer Service - FIT CityNorth College of Further Education 
eBusiness Rossa College 
Business Administration Mallow College of Further Education 
Cloud Computing St. John's Central College 
ICT Technical Writing St. John's Central College 
Software Development Cork College of Commerce 
Computer Systems & Networks Mallow College of Further Education 
Software Development Mallow College of Further Education 
Estate Agency Administration Cork College of Commerce 
Computer Support Specialist Cork College of Commerce 

Sample Careers

If you are interested in this course, then some of these occupations may be of interest. These suggestions are related by Career Sector and Career Interests, and may be worth exploring.
Digital Media Content Manager   Animator  
Digital Media Designer   Data Steward / Data Manager  
Data Scientist   Business Systems Service Technician  
ICT Staff - EU   Network Administrator  
Data Control Clerk   Web Designer / Developer  
Web Editor   Project Manager - Software Design  
Network Engineer   Software Production Co-ordinator  
Information Architect - IT   Database Administrator  
Data Entry Operator   App Developer - Android /iOS  
Multimedia Designer   Multimedia Technical Manager  
IT Consultant   Multimedia Project Manager  
Computer / Software Sales Assistant   Information Systems Manager  
Geographical Information Systems (GIS) Technician   IT Security Specialist  
Computer Scientist   Technical Architect - Data  
Search Engine Optimisation (SEO) Specialist   Big Data Specialist  
Test Lead - Software   Data Analyst  
Games Programmer   Software Developer / Architect  
IT Project Manager   Computer System Administrator  
Software Engineer   Computer Systems Technician  
Computer Programmer   Computer Hardware Engineer  
Games Tester   IT Manager  
Forensic Computer Analyst   Computer Systems Analyst  
Software Localisation Engineer / Tester   Data Change Agent  
Computer Assembly Technician   Cloud Specialist  
Computer / IT Support Specialist   Computer Trainer / Instructor  
Bookkeeper / Financial Administrator   Front Office Junior Manager  
Bi-lingual / Multi-lingual Secretary   Archivist  
Wages / Payroll Clerk   Office Administrator  
Office Receptionist   Secretary  
Freight Forwarder / Clerk   Clerical Assistant  
Personal Assistant   Payroll Manager  
Letting Agent / Landlord   Wedding Planner  
IT Trainer   Telecommunications Engineer  
Electronic Engineer    

Related Career Sectors

This course prepares people for careers typically found in the sectors below. You can explore information relating to these sectors by clicking on the titles below.
Computers & ICT
Clerical & Administration
Note: Use the 'Back' button on your browser to return to this page from these links.