1. People Skills.
As well as the many customers we serve on a daily basis, an average drive thru McDonald's would have a staff of approximately 40 people. Our crew in this store are made up of 8 nationalities, age ranges from 16 to over 40 and skill sets vary greatly. You need to find the best in all these people, be fair, decisive, train them, listen to them and allow them to do their jobs.
A lot of time and effort is required to start up a business, especially one that is new to you. You need to be able to roll up your sleeves and work along side the crew when required. You need to be honest about what you can do, what you need to learn, what you will never be able to do yourself and find people who can.
3. Time Management.
As the owner of the business you need to make sure all the basics are covered. Legal requirements, food safety, health and safety, customers service, crew, money, equipment, cleanliness, suppliers, orders, deliveries, marketing, attend meetings, plan the business and take time off.