|►||Choosing A Career|
|►||The Importance of Knowing Yourself|
|►||Exploring Education Options|
|►||Looking for Work|
|►||Growing your Career|
|►||Where to find Professional Advice|
Careers rarely develop the way we plan them. Our career path often takes many twists and turns, with particular events, choices and people influencing our direction.
We asked Lisa Berry from McDonald's to give some advice for people considering this job:
My advice would be it is definitely a job where if you work hard and maintain your ambition you can have a satisfying career.
I think the biggest misconception is that McDonald's is only a job and stop gap to something else.
You will need patience, drive and commitment and be able to adapt to change. The skills you will learn with this job will be lifelong skills.
|►||Guide to Self Assessment|
|►||Agriculture, Horticulture, Forestry & Food|
|►||Animals & Veterinary Science|
|►||Maritime, Fishing & Aquaculture|
|►||Building, Construction & Property|
|►||Chemical, Biomedical & Pharmaceutical Sciences|
|►||Computers & ICT|
|►||Earth Science & Environment|
|►||Electrical & Electronic Engineering|
|►||Mechanical Engineering & Manufacturing|
|►||Physical & Mathematical
|►||Space Science & Technology|
|►||Accountancy & Taxation|
& Public Relations
|►||Banking, Insurance &
|►||Business Organisation &
|►||Clerical & Administration|
|►||Sales, Retail & Purchasing|
|►||Transport & Logistics|
|►||The Irish Education System|
|►||School & College Education|
|►||Government Upskilling Initiatives|
|►||Guide to Studying Abroad|
|►||Studying in the UK|
|►||Studying in Europe|
|►||Studying in the USA|
|►||Studying in Australia or New Zealand|
|Limerick IT - LIT|
|Royal College of Surgeons in Ireland|
|National College of Art and Design - NCAD|
|Wednesday 26 April|
|Killester College of Further Education - Open Day|
|Wednesday 26 April|
|Dublin Institute of Technology - DIT - DIT Cathal Brugha St. Student Open Day|
|Thursday 27 April|
|Colaiste Dhulaigh College of Further Education - Application deadline for next round of interviews|
|Friday 28 April|
|Mary Immaculate College - Mary Immaculate College Taster Sessions|
|Friday 28 April|
|Limerick IT - LIT - LIT Thurles to host inaugural Sports Strength & Conditioning Conference|
View all 
|►||The Changing World of Work|
|►||Career Stories from around Ireland|
|►||Types of Employment|
|►||Changing Career Direction|
|►||Starting Your Own Business|
|Career Sectors > >|
Anne Nutley, Contact Centre Agent
Anne Nutley is a Contact Centre Agent with the Customer Service Desk in Bank of Ireland 365. The team Anne is part of takes calls for the Great Britain branches, handling all types of branch account queries for both Business and Personal customers. While it is a demanding and challenging role, Anne finds it extremely rewarding being in a position to assist people with their banking queries.
I feel that my education does not really have a major influence on my job because I left school 34 years ago.
However I feel that it is good to have the base of a good Leaving Cert as a starting point in any career.
You would also need to be fluent in English to work in this area.
I did the Leaving Cert and a Secretarial Course.
When I was a fulltime mother I did courses in Interior Design and Flower Arranging.
I also studied Spanish for 6 years so this kept my brain active!
It has been so long since I left school that the subjects I took do not really have an influence on the job I am doing now.
Banking 365 have a comprehensive training programme in place. When I first started I had a number of weeks classroom based training to learn about all the products, policies & procedures, call handling techniques etc.
I also had on the job training where I listened in to calls my colleagues were handling before I was ready to go on the phones myself. Then I initially started out taking calls from Republic of Ireland customers.
There is ongoing training provided to keep us up to date with any changes re: policies / products, etc. I am now trained to take calls from 3 jurisdictions - ROI, Northern Ireland and Great Britain.